Nscale
DirectorofTechnologyServiceDelivery
“Director of Technology Service Delivery at Nscale. Skills: Technology service delivery, Vendor ecosystem management, Corporate technology budget, Contractual obligations. Define service catalogue and experience standards. Lead IT service desk and end user support”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
10+ years corporate Operations and Technology experience, 3+ years leadership role owning function, team, budget, Proven experience running modern corporate technology estate, Demonstrated experience managing large corporate budgets, Deep experience as category owner or lead, Demonstrated experience as Obligation Manager, Track record advising and influencing C-suite, Expert-level experience negotiating, governing, enforcing SaaS agreements
Nice to Have
ITIL v4 Expert certification, Experience embedding XLAs alongside SLAs at scale, Background in high-growth technology or AI-native environments, Experience standing up corporate technology function in scale-up
What You'll Do.
Define service catalogue and experience standards
Lead IT service desk and end user support
Act as senior escalation point
Ensure corporate systems support needs
Set and report against savings targets
Own software licensing position
Approve and govern technology spend
Ensure alignment with contractual obligations
Build and maintain executive dashboards
Own root-cause analysis and remediation
Ensure vendors deliver remediation plans
Identify and drive automation investments
Champion adoption of XLAs
How You'll Work.
Team & Collaboration
Cross-functional teams; Executive stakeholders; Senior leadership
Communication Scope
Executive presentations
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