Nscale

DirectorofTechnologyServiceDelivery

£145–210k ~AI est. London, United Kingdom
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Director candidates.

The Brief

“Director of Technology Service Delivery at Nscale. Skills: Technology service delivery, Vendor ecosystem management, Corporate technology budget, Contractual obligations. Define service catalogue and experience standards. Lead IT service desk and end user support”

Industry & Context.

Problems you'll solve

Root cause analysis

What They're Looking For.

Must Have

10+ years corporate Operations and Technology experience, 3+ years leadership role owning function, team, budget, Proven experience running modern corporate technology estate, Demonstrated experience managing large corporate budgets, Deep experience as category owner or lead, Demonstrated experience as Obligation Manager, Track record advising and influencing C-suite, Expert-level experience negotiating, governing, enforcing SaaS agreements

Nice to Have

ITIL v4 Expert certification, Experience embedding XLAs alongside SLAs at scale, Background in high-growth technology or AI-native environments, Experience standing up corporate technology function in scale-up

What You'll Do.

Define service catalogue and experience standards

Lead IT service desk and end user support

Act as senior escalation point

Ensure corporate systems support needs

Set and report against savings targets

Own software licensing position

Approve and govern technology spend

Ensure alignment with contractual obligations

Build and maintain executive dashboards

Own root-cause analysis and remediation

Ensure vendors deliver remediation plans

Identify and drive automation investments

Champion adoption of XLAs

How You'll Work.

Team & Collaboration

Cross-functional teams; Executive stakeholders; Senior leadership

Communication Scope

Executive presentations

Full Job Description

About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About The Role We are seeking a Director of Technology Service Delivery to lead the function that runs Nscale's corporate technology estate and the vendor ecosystem that powers it. This is a senior leadership role accountable for every piece of technology an Nscaler touches day-to-day: the laptop in their hands, the SaaS tools they log into, the identity platform that governs access, the meeting rooms they collaborate from, and the service desk they turn to when something breaks. You will own the full lifecycle of our corporate technology stack and the vendors that underpin it — end user computing, identity and access, collaboration and productivity, business applications, office connectivity, and the managed service partners that extend our team. You will carry direct responsibility for the corporate technology budget, act as Nscale's Obligation Manager for all corporate technology contracts, and set the strategy for how we scale internal technology services as the company grows. This role reports into senior leadership and will build and lead a growing team spanning IT service delivery, end user support, corporate systems, and vendor and lice

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