PerfectServe

Health IT

DirectorofSoftwareEngineering

$160–225k Remote Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Director candidates.

The Brief

“Director of Software Engineering at PerfectServe. Skills: AI-native platform, Software engineering leadership, Cloud-native architecture. Evaluate third-party models. Evaluate third-party frameworks”

Industry & Context.

Health IT
Problems you'll solve

Root cause analysis; Troubleshooting; Issue diagnosis

What They're Looking For.

Must Have

10+ years software engineering experience, 4+ years technical leadership experience, Demonstrated hands-on AI/ML/NLP systems experience, Deep LLM integration patterns familiarity, Deep prompt engineering pipelines familiarity, Deep retrieval-augmented generation familiarity, Deep AI evaluation frameworks familiarity, Command of cloud-native architecture on AWS, Serverless patterns experience, Containerization patterns experience, Event-driven patterns experience, Proficiency in Python, Proficiency in C#, Proficiency in .NET, Proficiency in React, Track record of delivering high-reliability SaaS, Experience managing outsourced development partners, Experience collaborating with outsourced development partners, Written communication skills, Verbal communication skills

Nice to Have

Experience in healthcare SaaS, Experience in digital health, Experience in regulated software environments, HIPAA familiarity, Familiarity with contact center platforms, Familiarity with conversational AI, Familiarity with clinical communication workflows, Experience scaling engineering teams, Responsible AI frameworks exposure, Model safety practices exposure, Human-in-the-loop system design exposure

What You'll Do.

Evaluate third-party models

Evaluate third-party frameworks

Evaluate third-party platforms

Establish technical documentation standards

Maintain technical documentation standards

Participate in design reviews

Participate in code reviews

Participate in technical spike work

Lead implementation of core platform components

Integrate AI services

Orchestrate platform logic

Develop platform APIs

Diagnose production issues

Resolve production issues

Prototype new AI capabilities

Validate new AI capabilities

Operate as technical lead

Operate as individual contributor

Foster psychological safety

Foster technical rigor

Foster iterative delivery

Provide performance feedback

Set quality standards

Review external deliverables

Manage external work integration

Evaluate third-party AI platforms

Evaluate cloud services

Document vendor selection decisions

Embed security requirements

Embed compliance requirements

Embed data governance requirements

Communicate tradeoffs

Collaborate with Product

Collaborate with Clinical

Collaborate with Operations

Translate requirements to software

Translate technical realities to business risk

Translate technical realities to business opportunity

Contribute to AI strategy

Share perspectives on emerging capabilities

Share perspectives on architectural evolution

Share perspectives on responsible AI practices

How You'll Work.

Team & Collaboration

Cross-functional teams; External development partner

Communication Scope

Technical strategy presentation; Executive presentations

Process & Methodology

Roadmap planning

Full Job Description

What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you'

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