PerfectServe
Health IT
DirectorofSoftwareEngineering
Neural analysis suggests this role is
optimal for Director candidates.
“Director of Software Engineering at PerfectServe. Skills: AI-native platform, Software engineering leadership, Cloud-native architecture. Evaluate third-party models. Evaluate third-party frameworks”
Industry & Context.
Root cause analysis; Troubleshooting; Issue diagnosis
What They're Looking For.
Must Have
10+ years software engineering experience, 4+ years technical leadership experience, Demonstrated hands-on AI/ML/NLP systems experience, Deep LLM integration patterns familiarity, Deep prompt engineering pipelines familiarity, Deep retrieval-augmented generation familiarity, Deep AI evaluation frameworks familiarity, Command of cloud-native architecture on AWS, Serverless patterns experience, Containerization patterns experience, Event-driven patterns experience, Proficiency in Python, Proficiency in C#, Proficiency in .NET, Proficiency in React, Track record of delivering high-reliability SaaS, Experience managing outsourced development partners, Experience collaborating with outsourced development partners, Written communication skills, Verbal communication skills
Nice to Have
Experience in healthcare SaaS, Experience in digital health, Experience in regulated software environments, HIPAA familiarity, Familiarity with contact center platforms, Familiarity with conversational AI, Familiarity with clinical communication workflows, Experience scaling engineering teams, Responsible AI frameworks exposure, Model safety practices exposure, Human-in-the-loop system design exposure
What You'll Do.
Evaluate third-party models
Evaluate third-party frameworks
Evaluate third-party platforms
Establish technical documentation standards
Maintain technical documentation standards
Participate in design reviews
Participate in code reviews
Participate in technical spike work
Lead implementation of core platform components
Integrate AI services
Orchestrate platform logic
Develop platform APIs
Diagnose production issues
Resolve production issues
Prototype new AI capabilities
Validate new AI capabilities
Operate as technical lead
Operate as individual contributor
Foster psychological safety
Foster technical rigor
Foster iterative delivery
Provide performance feedback
Set quality standards
Review external deliverables
Manage external work integration
Evaluate third-party AI platforms
Evaluate cloud services
Document vendor selection decisions
Embed security requirements
Embed compliance requirements
Embed data governance requirements
Communicate tradeoffs
Collaborate with Product
Collaborate with Clinical
Collaborate with Operations
Translate requirements to software
Translate technical realities to business risk
Translate technical realities to business opportunity
Contribute to AI strategy
Share perspectives on emerging capabilities
Share perspectives on architectural evolution
Share perspectives on responsible AI practices
How You'll Work.
Team & Collaboration
Cross-functional teams; External development partner
Communication Scope
Technical strategy presentation; Executive presentations
Process & Methodology
Roadmap planning
Full Job Description
What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you'
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