DirectorofScaledSuccess

ABOUT CODERABBIT CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality. ROLE OVERVIEW As Director of Scaled Success, you will own the strategy, structure, and execution of CodeRabbit’s scaled customer success motion. This is a senior leadership role responsible for driving net revenue retention across our broad customer base — from developer-led self-serve to mid-market accounts — through a combination of tech-touch programs, digital engagement, and a high-performing customer success team. You will report directly to the VP of Customer Success and partner closely with Product, Marketing, and Sales to ensure customers realize deep value from CodeRabbit at every stage of their lifecycle. You will set direction, hire and develop your team, and be accountable for the outcomes. KEY RESPONSIBILITIES Team Leadership & Org Building 1. Hire, develop, and lead a team of program managers, renewals managers, and other digital success specialists to focus on CodeRabbit’s scaled customers 2. Define team structure, coverage models, and career development frameworks for the Scaled Success function 3. Build a culture of accountability, data-driven decision-making, and genuine customer advocacy Retention & Expansion Strategy 4. Own net revenue retention (NRR) for scaled customers, including retention, expansion, and adoption metrics 5. Design and execute scalable programs — automated health scoring, in-app nudges, digital journey sequences — that drive adoption and reduce churn without 1:1 resource overhead 6. Partner with Sales to identify and hand off expansion opportunities across