DirectorofScaledCustomerSuccess,Global

## Description We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! Your team This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing. ## Your responsibilities Provide strategic guidance and leadership for the global Scaled Customer Success organization, supporting a large customer base (600 customers, 1-20K ACV) through repeatable and efficient engagement models Design and execute CS strategies that drive adoption, renewal confidence, and expansion, aligned with global revenue objectives Own the optimization and evolution of AI- and automation-enabled CS workflows, including: Scaled onboarding and adoption support Proactive customer engagement and risk identification Insight generation for CSMs and leadership Improved customer self-service and time-to-value Drive operational excellence by improving processes, playbooks, segmentation, and tooling that enable scalable customer success without linear headcount growth Ensure consistent execution across onboarding, adoption, renewals, and expansion motions for mid