Vassar College
DirectorofResidentialOperationsCenter
“Director of Residential Operations Center at Vassar College. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. leads day-to-day residential operations for the Residential Operations Center (ROC). serves as the primary liaison between Residential Life and Facilities Operations”
What You'll Achieve.
ensures smooth service delivery; accuracy; safety; responsiveness; customer service; consistent coverage; consistent front-line service; track follow-up items to closure
Industry & Context.
support a clear intake and escalation process for residential issues so requests are routed, tracked, and resolved efficiently
living on campus, Campus Security Authority for Clery reporting, rotating on-call Residential Facilities Administrator
What They're Looking For.
Must Have
Four years of facilities management or transferable operations experience, One year of supervisory experience, computer skills, including Word and Excel, plus comfort with email and web-based systems, Excellent written and verbal communication skills and professional phone manner, judgment, discretion, and ability to maintain confidentiality, Demonstrated ability to manage deadlines and multiple competing priorities with high accuracy and accountability, organizational skills and ability to work independently
Nice to Have
Experience in higher education residential operations, especially key control, moves, inventories, and peak-period planning, Experience supervising union staff and student employees, Familiarity with service metrics and continuous improvement practices, Valid Driver’s License for at least 2 years
What You'll Do.
leads day-to-day residential operations for the Residential Operations Center (ROC)
serves as the primary liaison between Residential Life and Facilities Operations
ensures smooth service delivery for key control
and residential transitions
supervising the Assistant Director of Residential Operations
one union staff member
and student employees
and supervise student employees
Assign and delegate ROC tasks
manage daily workflow
and ensure consistent front-line service
Develop and maintain student schedules
support student discipline processes as needed
and oversee students on Residential Life projects
Participate in weekly staff meetings and submit monthly operational reports
Support the planning and execution of break housing cycles
Review post-break outcomes
Serve as liaison to Facilities Operations
Support a clear intake and escalation process for residential issues
Oversee daily key operations
and execute apartment coordinate check-in and check-out efforts
Refer apartment adjudication
Perform yearly fire safety inspections and track follow-up items
Prepare houses for summer key disbursement and support summer housing
Mentor and serve as a resource for six House Advisors
assist in professional staff training on operational processes
customer service standards
and key control expectations
How You'll Work.
Team & Collaboration
serves as the primary liaison between Residential Life and Facilities Operations; Serve as liaison to Facilities Operations to coordinate residential readiness, maintenance priorities, and communication loops during peak periods; assist in professional staff training on operational processes, customer service standards, and key control expectations
Communication Scope
Excellent written and verbal communication skills; professional phone manner
Process & Methodology
manage deadlines and multiple competing priorities, planning and execution of break housing cycles, planning and execution of apartment coordinate check-in and check-out efforts
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