Four Seasons
DirectorofResidences
“Director of Residences at Four Seasons. Skills: Residential operations, Luxury standards, Team management. Lead residential operations. Deliver exceptional living experience”
What You'll Achieve.
Deliver exceptional living experience; Uphold highest luxury standards; Protect property assets; Ensure compliance protocols
Industry & Context.
Flexibility required, Mornings required, Evenings required, Weekends required, Holidays required
What They're Looking For.
Must Have
5–10 years leadership experience, Luxury hotel operations experience, Residential property management experience, Leadership skills, Team development skills, Service excellence passion, Solid understanding luxury hospitality, Solid understanding residential operations, Excellent communication fluency English, Excellent interpersonal fluency English
Nice to Have
Bachelor's in Hospitality Management, Bachelor's in Business Administration, Bachelor's in related field
What You'll Do.
Lead residential operations
Deliver exceptional living experience
Uphold luxury standards
Protect property assets
Foster service culture
Align with HOA guidelines
Build relationships with owners
Anticipate owner needs
Create personalized experiences
Create memorable experiences
Serve as liaison between Hotel and Residences
Ensure seamless communication
Oversee physical condition of property
Ensure public areas meet standards
Ensure back-of-house spaces meet standards
Ensure amenities meet standards
Conduct routine inspections
Ensure compliance health protocols
Ensure compliance safety protocols
Ensure compliance operational protocols
Manage residences team
Schedule residences team
Train residences team
Coach residences team
Manage performance residences team
Ensure adherence HOA agreements
Ensure adherence property policies
Ensure adherence Four Seasons standards
Manage vendor relationships
Manage procurement supplies
Manage procurement equipment
Develop annual budgets
Manage annual budgets
Monitor financial performance
Coordinate resident move-ins
Coordinate resident move-outs
Coordinate deliveries
Coordinate day-to-day service requests
Foster professional work environment
Foster collaborative work environment
Foster service-driven work environment
How You'll Work.
Team & Collaboration
Cross-functional teams; Service excellence culture
Communication Scope
Interpersonal fluency
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