PerfectServe
Health IT
DirectorofProductManagementAI
“Director of Product Management - AI at PerfectServe. Skills: AI Product Management, Conversational AI, Healthcare Interoperability, Product Strategy. Own product vision. Own product strategy”
What You'll Achieve.
Accelerate speed to care; Optimize provider schedules; Route communications right place/time; Facilitate real-time information sharing; Build better schedules; Automate clinical workflows; Advance patient care; Improve clinician well-being; Containment rate; Deflection accuracy; Latency; User-perceived quality
Industry & Context.
Distinguish signal noise; Evaluate AI capabilities critically; Troubleshooting
What They're Looking For.
Must Have
8+ years product management experience, 3+ years AI/NLP/conversational AI products, Lead customer discovery, Working knowledge healthcare interoperability, Technical interoperability discussions, Familiarity with HIPAA, Technical fluency evaluate AI, Write clear functional specifications, Prototype concepts no-code/AI-assisted, Shipping AI features at scale, Iterating production data/user feedback, Produce clear PRDs, Produce executive summaries, Produce customer-facing descriptions, Experience with outsourced development partners
Nice to Have
Healthcare contact center operations experience, Patient access workflows experience, Clinical communication platforms experience, Conversational AI platforms familiarity, Voice agent frameworks familiarity, Telephony product design familiarity, LLM evaluation practices exposure, Prompt engineering workflows exposure, AI product safety frameworks exposure, Growth-stage company experience, Prototype using Figma, Prototype using Claude, Prototype using Replit
What You'll Do.
Own product lifecycle
Define what gets built
Define why gets built
Ground decisions customer understanding
Ground decisions clinical understanding
Move fast using tools
Use AI tools accelerate work
Run rapid concept tests
Explore technical feasibility
Design product experiments
Run structured product experiments
Validate hypotheses broad rollout
Define clear acceptance criteria
Define success metrics
Evaluate emerging AI capabilities
Recommend adoption decisions
Communicate roadmap priorities
Communicate tradeoffs
Communicate AI adoption risks
Establish PM practices
Support AI-native development
Mentor junior product team members
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Healthcare operations teams; Engineering teams; Executive leadership; Stakeholder demands conflict
Communication Scope
Clear PRDs; Executive summaries; Customer-facing descriptions; Roadmap priorities; Tradeoffs; AI adoption risks
Process & Methodology
Roadmap planning
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