Protocol Behavioral Health
Healthcare
DirectorofPartnerSuccess
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“Director of Partner Success at Protocol Behavioral Health. Skills: Partner success, Operational liaison, Workflow integration. Manage operational relationships. Ensure consistent communication”
What You'll Achieve.
Measurable partnership performance
Industry & Context.
Problem-solving; Sound judgment; Navigate complex challenges
What They're Looking For.
Must Have
7-10 years healthcare operations, 7-10 years partner management, Manage operational partnerships, Maintain stakeholder relationships, Organizational skills, Manage multiple priorities
Nice to Have
Experience in early-stage environments
What You'll Do.
Manage operational relationships
Ensure consistent communication
Integrate operational workflows
Align operational workflows
Monitor performance metrics
Report on performance metrics
Provide actionable insights
Organize JOC meetings
Support new partnerships
Implement new partnerships
How You'll Work.
Team & Collaboration
Cross-functional teams; Partner practices; Internal teams
Communication Scope
Written communication; Verbal communication
Full Job Description
About Protocol Behavioral Health https://www.protocolcares.com/ Protocol provides cancer-specific behavioral health treatment to patients by partnering with oncology clinics and cancer centers. Oncology patients are at heightened risk of mental health disorders and suicide, and those conditions negatively impact patient outcomes, treatment adherence, and total cost of care. Our approach is designed to meet patients where they are: emotionally, logistically, and financially. We deliver high-quality mental health support for cancer patients using the collaborative care model, integrated directly into oncology treatment centers. The team consists of top tier executives and operators who have depth in experience across behavioral health, healthcare services and oncology payer relationships across firms such as The US Oncology Network, Equip, agilon health, IntegraConnect, Cancer Treatment Centers of America, and more. About the role The Director of Partner Success is part of the operations team focused on building and sustaining strong, high-impact relationships with our oncology practice partners. This role serves as the primary operational and strategic liaison between partner practices and our internal teams, ensuring seamless communication, effective workflow integration, and measurable partnership performance. The Director of Partner Success will lead ongoing operational partnership management, including performance tracking, quarterly joint operating committee meetings, and continuous workflow optimization, while also supporting the launch and implementation of new practice partnerships. This role is well-suited for a healthcare operations leader who thrives in fast-moving, early-stage environments and brings a thoughtful, problem-solving approach to partner engagement. In this role you will: - Own and manage ongoing operational relationships with oncology practice partners, ensuring clear, consistent communication between key stakeholders on both teams - Collabor
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