Four Seasons
Hospitality
DirectorofOutlets
Neural analysis suggests this role is
optimal for Director candidates.
“Director of Outlets at Four Seasons. Skills: Operations management, Team development, Revenue growth. Lead outlet operations. Ensure exceptional guest experiences”
What You'll Achieve.
Increase covers; Maximize guest retention; Enhance average check; Improve profitability; Improve operational efficiency; Improve guest satisfaction
Industry & Context.
Guest concern resolution; VIP interaction handling
Legal work authorization in Canada, Some travel may be required
What They're Looking For.
Must Have
8–10 years progressive leadership experience, Director of Outlets or Restaurant GM experience, Proven ability to drive revenue growth, Proven ability to drive marketing initiatives, Proven ability to drive operational profitability, Experience collaborating with PR, Marketing, and Events teams, Excellent leadership skills, Excellent communication skills, Excellent organizational skills, Excellent people-management skills, Ability to manage high-profile guests
Nice to Have
Understanding of Toronto luxury dining market, Understanding of Yorkville clientele, Forbes Five-Star or equivalent luxury hospitality experience, Sommelier certification, WSET qualifications
What You'll Do.
Lead outlet operations
Ensure exceptional guest experiences
Ensure financial performance
Align with brand standards
Manage day-to-day operations
Select managers and employees
Train managers and employees
Evaluate managers and employees
Coach managers and employees
Motivate managers and employees
Develop managers and employees
Foster accountability culture
Foster professionalism culture
Foster collaboration culture
Foster service excellence culture
Drive commercial performance
Enhance average check
Identify new revenue opportunities
Partner with PR & Marketing teams
Develop seasonal campaigns
Execute seasonal campaigns
Develop media initiatives
Execute media initiatives
Develop special events
Execute special events
Develop community activations
Execute community activations
Build relationships with local businesses
Maintain relationships with local businesses
Build relationships with luxury retailers
Maintain relationships with luxury retailers
Build relationships with concierges
Maintain relationships with concierges
Build relationships with residents
Maintain relationships with residents
Build relationships with key Yorkville stakeholders
Maintain relationships with key Yorkville stakeholders
Expand restaurant clientele base
Analyze business trends
Analyze guest feedback
Analyze market dynamics
Analyze financial performance
Improve profitability
Maintain visible presence
Promote positive guest relations
Handle guest concerns
Handle VIP interactions
Handle special requests
Develop wine programs
Develop guest experiences
Control labour expenses
Control operating expenses
Ensure compliance with local laws
Ensure compliance with health regulations
Ensure compliance with safety regulations
Ensure compliance with alcohol service standards
Participate in strategic planning
Participate in forecasting
Participate in budgeting
Participate in operational meetings
How You'll Work.
Team & Collaboration
Cross-functional teams; PR & Marketing teams; Events teams; Local businesses; Luxury retailers; Concierges; Residents; Yorkville stakeholders; Director of Food & Beverage; Executive Chef; Sommelier team
Communication Scope
Leadership communication; Guest communication
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district. **Join our team!** Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is seeking a Director of Outlets who shares our passion for service excellence and brings energy, leadership, and commercial vision to everything they do. **About the role:** As Director of Outlets, you will oversee the operations of d|bar, Café Boulud, and Le Café located within Four Seasons Hotel Toronto in the heart of Yorkville. Each outlet delivers a unique and thoughtfully curated experience, contributing to the hotel’s standing for excellence in
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