Company
Onsite / High Rise Community Management
DirectorofOperations-MillenniumTower
Neural analysis suggests this role is
optimal for Director candidates.
“Director of Operations - Millennium Tower. Skills: Operational Oversight, Team Leadership, Resident Experience, Financial Management, Vendor Management. Manage property operations. Participate in operations committees”
What You'll Achieve.
Consistently high level resident satisfaction; Consistently high level guest satisfaction; Optimize vendor costs; Optimize vendor service quality
Industry & Context.
Problem-solving skills
Prolonged periods sitting, Working on computer, Flexible hours, Weekends, Holidays
What They're Looking For.
Must Have
Bachelor’s degree, 5 years Director-level experience, Director-level experience in luxury hotel or hotel residence operations, Focus on Rooms Division, Forbes experience, Leadership skills, Management skills, Organizational skills, Problem-solving skills, Proficiency in Buildinglink, Proficiency in ADP, Proficiency in MS Office, Ability to work flexible hours
Nice to Have
M100 certificate, CMCA certificate
What You'll Do.
Manage property operations
Participate in operations committees
Participate in Board meetings
Participate in preventative maintenance programs
Lead high-performing team
Provide performance management
Ensure high level resident satisfaction
Ensure high level guest satisfaction
Deliver exceptional service
Develop operations budget
Manage operations budget
Oversee vendor relationships
Oversee vendor contracts
Optimize vendor costs
Optimize vendor service quality
Ensure compliance with regulations
Ensure compliance with safety standards
Oversee renovation projects
Oversee improvement projects
How You'll Work.
Team & Collaboration
Operations committees; Board meetings
Communication Scope
Communication skills
Process & Methodology
Project Management
Full Job Description
## Responsibilities Operational Oversight: Manage all aspects of the property's operations, including security, valet, concierge, and housekeeping. Board Relations: Actively participate in all appropriate operations committees, Board meetings, and preventative maintenance programs/initiatives. Team Leadership: Lead and develop a high-performing team, providing training, coaching, and performance management based on Forbes standards. Resident Experience: Ensure a consistently high level of resident and guest satisfaction through exceptional service delivery. Financial Management: Develop and manage operations within the budget. Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality. Compliance: Ensure compliance with all applicable regulations and safety standards. Project Management: Oversee renovation and improvement projects. ## Qualifications Bachelor’s degree in Hospitality Management, Business Administration, or related field. Minimum of 5 years of Director-level experience in luxury hotel or hotel residence operations, with a focus on Rooms Division. (Forbes experience) Strong leadership and management skills. Excellent communication and interpersonal skills. Strong organizational and problem-solving skills. Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint. Ability to work flexible hours including weekends and holidays. (Required) M100 and CMCA certificates are desired Prolonged periods sitting at a desk and working on a computer. ## Why You'll Love Working at Action Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification. Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here. Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members. Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday. Cutting Edge Technology: Access to industry-leadi
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