Vanna Health
Healthcare
DirectorofOperations&ClientSuccess
“Director of Operations & Client Success at Vanna Health. Skills: Client success, Operations management. Serve as relationship owner. Build client relationships”
What You'll Achieve.
Client satisfaction; Client retention; Consistent operational execution; High adoption of standards; High adoption of workflows; Operational scalability; Operational readiness; Executive-level client relationships
Industry & Context.
What They're Looking For.
Must Have
8+ years healthcare operations experience, 8+ years client success experience, 8+ years account management experience, 8+ years consulting experience, 8+ years related leadership experience, Manage enterprise-level client relationships, Operational process improvement experience, Exceptional communication skills, Exceptional stakeholder management skills, Influence across teams without direct authority
Nice to Have
Value-based care experience, Medicaid experience, Behavioral health experience, Managed care experience, Population health experience
What You'll Do.
Serve as relationship owner
Build client relationships
Maintain client relationships
Lead governance meetings
Lead business reviews
Lead stakeholder communications
Serve as voice of customer
Support expansion opportunities
Ensure client visibility
Own operational standards
Improve operational standards
Drive consistency across markets
Drive consistency across programs
Identify efficiency opportunities
Identify scalability opportunities
Identify execution opportunities
Partner to implement improvements
Ensure teams have tools
Ensure teams have resources
Ensure teams have guidance
Partner on onboarding efforts
Support organizational readiness
Define operational competencies
Define operational expectations
Define operational standards
Leverage client feedback
Leverage operational insights
Enhance operational effectiveness
Enhance client experience
Ensure operational readiness for initiatives
How You'll Work.
Team & Collaboration
Partner across departments; Partner with People teams; Partner with Leadership teams; Partner with Director of Implementation; Partner with Director of Clinical Operations
Communication Scope
Stakeholder management; Client communications
Applying for this Director of Operations & Client Success role?
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