Rocket

Operations

DirectorofOperations

$350–400k Makati, Philippines FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Director candidates.

The Brief

“Director of Operations at Rocket. Skills: Talent acquisition, Employee engagement, Operations management. Lead recruiting for Philippine engineering roles. Assess candidates on culture fit”

What You'll Achieve.

Support growth from 30 to 40+ engineers; Resolve issues before affecting delivery; Resolve issues before affecting retention; Ensure operational infrastructure scales appropriately

Industry & Context.

Operations
Problems you'll solve

Resolve morale issues; Resolve engagement issues; Delivery optimization

Eligibility Requirements

Second shift hours, Work-from-home flexibility

What They're Looking For.

Must Have

8+ years progressive leadership experience, 3+ years general management, 3+ years country management, 3+ years office leadership, Offshore technology delivery center management experience, BPO operations leadership experience, Technology consulting experience, Enterprise SaaS operations experience, Build and scale teams experience, High-growth technology environment experience, Western executive stakeholders interfacing experience, Recruit for culture and behavioral fit, Working knowledge Philippine labor law, Working knowledge HR compliance, Working knowledge local business regulations, Business financials command, 2:00 PM to 11:00 PM Philippine time availability

Nice to Have

Work-from-home flexibility 1-2 days per week

What You'll Do.

Lead recruiting for Philippine engineering roles

Assess candidates on culture fit

Assess candidates on behavioral alignment

Build talent pipeline

Sustain talent pipeline

Partner with HR Manager on offer structures

Partner with HR Manager on onboarding

Partner with HR Manager on labor law compliance

Serve as cultural anchor

Motivate entry-level developers

Influence entry-level developers

Retain entry-level developers

Motivate junior developers

Influence junior developers

Retain junior developers

Motivate senior developers

Influence senior developers

Retain senior developers

Identify team morale issues

Identify engagement issues

Resolve morale issues

Resolve engagement issues

Maintain working environment aligned with values

Provide leadership support to HR Manager

Provide decision-making support to HR Manager

Provide leadership support to Finance Manager

Provide decision-making support to Finance Manager

Maintain oversight of payroll

Maintain oversight of benefits

Maintain oversight of compliance

Maintain oversight of facilities

Ensure operational infrastructure scales

Maintain visibility into project delivery performance

Collaborate with CIO on team augmentation

Collaborate with CIO on restructuring

Collaborate with CIO on resource allocation

Represent Rocket professionally in client-facing contexts

Represent Rocket professionally in business development contexts

Interface with client CTOs

Interface with client CMOs

Interface with client CEOs

Interface with prospect CTOs

Interface with prospect CMOs

Interface with prospect CEOs

Support APAC business development initiatives

Leverage Manila office for regional engagement

Leverage Manila office for RFP participation

How You'll Work.

Team & Collaboration

Engineering leadership; HR Manager; Finance Manager; CIO; Client stakeholders; Prospect stakeholders

Communication Scope

Client-facing representation; Business development representation

Full Job Description

## Key Responsibilities Lead recruiting for all Philippine engineering roles from entry to senior level. Assess candidates on culture fit and behavioral alignment with Rocket's core values. Curiosity, Initiative, Follow Through, and Growth — not on technical aptitude. Technical assessment is owned by engineering leadership. Build and sustain a talent pipeline to support growth from 30 to 40+ engineers. Partner with the HR Manager on offer structures, onboarding, and Philippine labor law compliance. Serve as the primary cultural anchor for 30+ engineers across experience levels. Motivate, influence, and retain entry-level, junior, and senior developers through direct presence and relationship, not through hierarchy. Identify team morale and engagement issues early and resolve them before they affect delivery or retention. Maintain a working environment aligned with Rocket's values and the expectations of a US-headquartered professional services firm. Provide leadership and decision-making support to the HR Manager and Finance Manager, who handle execution of their respective functions. Maintain oversight of payroll, benefits, compliance, and facilities for a 40+ person engineering office. Ensure operational infrastructure scales appropriately as the team grows. Maintain visibility into project delivery performance across Manila-based engineering teams. Collaborate with the CIO to make decisions on team augmentation, restructuring, or resource allocation when delivery optimization is required. This is a strategic oversight function, not day-to-day project management. Project delivery accountability sits with engineering leadership. Represent Rocket Partners professionally in client-facing and business development contexts. Interface with CTOs, CMOs, and CEOs of client and prospect organizations on behalf of Rocket. Support APAC business development initiatives by leveraging the Manila office presence for regional engagement and RFP participation. ## Required Experienc

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