Network Right
Tech / AI / Software
DirectorofOperations
Neural analysis suggests this role is
optimal for Director candidates.
“Director of Operations at Network Right. Skills: operational backbone, systems, processes, people functions, SOPs, recruiting function, service delivery, client value, client retention. Build, document, and own the SOPs that define how we deliver, scale, and operate as a company. Own the full internal and service operations of the company, from service delivery workflows to billing, contracts, and time tracking”
What You'll Achieve.
ensure service delivery keeps pace with sales growth; relentlessly driving client value to keep churn as low as possible; ensure our operational processes are actively supporting client satisfaction and long-term retention; give leadership clear visibility into financial and operational health
Industry & Context.
turning chaos into clarity; identify and eliminate friction
What They're Looking For.
Must Have
operated inside a services business before, high sense of agency, maniacal sense of urgency, comfortable with ambiguity, detail-oriented enough to care about process, strategic enough to know which processes actually matter
Nice to Have
MSP, consulting, or professional services background preferred, builder, not just a maintainer, know how to run a recruiting function, not just manage a recruiter, define a talent brand, build pipelines, and think about what great hiring looks like 12 months from now
What You'll Do.
and own the SOPs that define how we deliver
and operate as a company
Own the full internal and service operations of the company
from service delivery workflows to billing
Collaborate with our Client Relations Manager to ensure our operational processes are actively supporting client satisfaction and long-term retention
Lead and develop our recruiting function
setting the talent strategy to shift us from reactive inbound hiring to proactive talent acquisition
Partner with our Service Manager to identify and eliminate friction in day-to-day service operations so our consultants can focus on clients
Build and maintain dashboards and reporting that give leadership clear visibility into financial and operational health
Work closely with the CEO and leadership team on headcount planning as we scale past $10M
How You'll Work.
Team & Collaboration
Collaborate with our Client Relations Manager; Partner with our Service Manager; Work closely with the CEO and leadership team
Full Job Description
About Network Right Network Right is on a mission to redefine what it means to be a managed service provider. We're disrupting the traditional MSP market by building a next-generation IT company that puts people first. We work exclusively with venture-backed technology companies, partnering alongside the world's leading VCs to support the startups shaping tomorrow's industries. Unlike conventional IT providers, we don't offer one-size-fits-all solutions. We bridge the gap between technology and people by delivering custom, high-touch support tailored to the needs of fast-moving, high-growth businesses, making technology an accelerant, not a bottleneck. About This Job: We're looking for a Director of Operations to be the operational backbone of a fast-growing, next-generation MSP. You'll own the systems, processes, and people functions that keep us running at scale, from building and codifying SOPs to running a best-in-class recruiting function, ensuring service delivery keeps pace with sales growth, and relentlessly driving client value to keep churn as low as possible. If you thrive in ambiguity and get genuine satisfaction from turning chaos into clarity, this role was built for you. What You’ll Do: - Build, document, and own the SOPs that define how we deliver, scale, and operate as a company - Own the full internal and service operations of the company, from service delivery workflows to billing, contracts, and time tracking - Collaborate with our Client Relations Manager to ensure our operational processes are actively supporting client satisfaction and long-term retention - Lead and develop our recruiting function, setting the talent strategy to shift us from reactive inbound hiring to proactive talent acquisition - Partner with our Service Manager to identify and eliminate friction in day-to-day service operations so our consultants can focus on clients - Build and maintain dashboards and reporting that give leadership clear visibility into financial and oper
Applying for this Director of Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Network Right?
Real rants from real employees. Read before you apply.