M&T Bank
DirectorofManagedServicesProgram
“Director of Managed Services Program at M&T Bank. Skills: Managed services strategy definition, operationalization, and scaling, Enterprise authority on managed services, Cross-functional leadership, Strategic planning and roadmap development, Stakeholder management and influence. Defining, operationalizing, and scaling M&T Bank’s managed services strategy across the enterprise.. Refining vision, building the roadmap, and establishing standards, methodologies, and operating models for evaluating”
Industry & Context.
Advanced analytical ability; Advanced creative problem-solving skills; Excellent problem-solving skills; Excellent analytical skills; Structured problem-solving
What They're Looking For.
Must Have
Bachelor’s degree and a minimum of 9 years’ relevant work experience, or in lieu of a degree, a combined minimum of 14 years higher education and/or work experience, including a minimum of 9 years’ relevant work experience, Minimum of 3 years’ managerial experience, Advanced analytical ability, Advanced creative problem-solving skills, Excellent interpersonal skills necessary for business partner relationships within and outside the organization, Experience communicating professionally at many different levels, Excellent verbal and written communication skills, attention to detail, Excellent problem-solving skills, Excellent analytical skills, Experience thriving in a fast-paced environment, Advanced experience with pertinent word processing, spreadsheet, presentation, project, email and file sharing software
Nice to Have
MBA or advanced degree preferred, especially with concentration in strategy, operations, or organizational leadership., More than 10 years of experience leading enterprise‑level strategic or transformation initiatives, preferably involving operating‑model design, capability building, or large‑scale change., Demonstrated experience working in or alongside managed services, outsourcing, shared services, vendor strategy, or business process optimization functions., Prior consulting, advisory, or audit experience that involved structured problem‑solving, executive engagement, and development of strategic recommendations., Experience leading cross‑functional teams and influencing senior leaders in complex, matrixed organizations., Advanced experience building or applying analytical frameworks, financial models, or business‑case evaluations to inform strategic decisions., Experience developing playbooks, operating standards, or enterprise methodologies in support of large programs or capability rollouts., Exposure to procurement, sourcing strategy, or vendor‑governance environments sufficient to partner effectively with Global Sourcing (without performing sourcing responsibilities)., Formal training or certifications in project management, process improvement, or change management (PMP, Six Sigma Black Belt, LEAN, Prosci) preferred., Demonstrated curiosity and innovation, with a track record of identifying opportunities to modernize processes, improve efficiency, or elevate enterprise capabilities.
What You'll Do.
and scaling M&T Bank’s managed services strategy across the enterprise.
and establishing standards
and operating models for evaluating
and managing managed-service capabilities.
Partnering closely with senior executives
and the Global Sourcing organization to advance strategic objectives
improve operational efficiency
strengthen resiliency
and broaden enterprise capability.
Functioning as the “center of excellence” for managed services adoption
and enterprise alignment.
Define the enterprise vision
and multi‑year roadmap for Managed Services in partnership with other leaders
ensuring alignment with business strategy and enterprise priorities.
Develop and maintain the Managed Services Playbook
and guidance that business lines will use to evaluate and adopt managed‑service opportunities.
Partner with business leaders to identify
and shape managed‑service use cases
leading analysis and recommendations that inform senior‑level decision‑making.
Collaborate with the Global Sourcing team on core elements of the Managed Services program
ensuring alignment on partner evaluation approaches
and program expectations.
Lead cross‑functional working groups or committees to drive managed‑service initiatives
ensuring effective planning
stakeholder alignment
and operational readiness.
and advise senior leaders and business unit stakeholders on managed‑service capabilities
and best practices across the enterprise.
Prepare and deliver executive‑level presentations and updates
communicating program vision
and recommendations clearly and strategically.
How You'll Work.
Team & Collaboration
Partnering closely with senior executives, operational owners, and the Global Sourcing organization.; Partner with business leaders to identify, assess, and shape managed‑service use cases.; Collaborate with the Global Sourcing team on core elements of the Managed Services program.; Lead cross‑functional working groups or committees to drive managed‑service initiatives.; Experience leading cross‑functional teams and influencing senior leaders in complex, matrixed organizations.
Communication Scope
Experience communicating professionally at many different levels; Excellent verbal and written communication skills; Prepare and deliver executive‑level presentations and updates, communicating program vision, progress, analysis, and recommendations clearly and strategically.
Process & Methodology
Project/program management and delivery, Effective planning
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