Four Seasons
Hospitality
DirectorofInformationTechnology
“Director of Information Technology at Four Seasons. Skills: Information Technology, Network Security, System Availability. Maintain harmonious and professional relationship with all departments. Maintain professional relationship with Home Office”
Industry & Context.
Troubleshooting; Root cause analysis
Lead 30-60 vendors, Lead 50 vendors
What They're Looking For.
Must Have
Comply with Four Seasons’ Category One and Category Two Work Rules, Assist hotel guests with technical requirements, Provide high levels of service and support to admin users, Ensure critical systems are available twenty-four (24) hours per day, Establish and maintain user procedures, Establish and maintain system security procedures, Maintain accurate records of system software and hardware issues, Maintain effective support for end user support process, Responsible for network support & security, Administer Lotus Notes, Establish and maintain, test and monitor backup plan, Maintain and promote Four Seasons core technology standards, Participate in and lead the co-ordination of new systems acquisitions, Provide direct guest support and quality support, Assist the Director of Finance in administering IT related maintenance and services contracts, Negotiate and execute computer and data communications contracts, Implement technology “best practices”, Establish product lifecycle management, Prepare IT operating budgets, Prepare IT capital budgets, Present a business case for all IT expenses
Nice to Have
Experience in Project Management, Experience with hospitality applications, Experience with PMS, Experience with HSIA, Experience with POS, Knowledge of specific hospitality industry applications, Knowledge of interfaces (i. e. Opera, Delphi, Back Office, Spa, HR systems, etc), Good knowledge and support for Desktop OS and applications
What You'll Do.
Maintain harmonious and professional relationship with all departments
Maintain professional relationship with Home Office
Assist hotel guests with technical requirements
Assist hotel guests with technical issues
Participate in quarterly Regional Systems meetings
Share ideas and best practices
Lead and control vendors during Pre-Opening
Control contractors during Pre-Opening
Follow up on prioritized tasks for variance vendors
Follow up on prioritized tasks for variance contracts
Follow up on prioritized tasks for corporate IST
Follow up on prioritized tasks for hotel department
Provide high levels of service to admin users
Provide support to admin users
Ensure critical systems are available twenty-four hours per
Establish user procedures
Maintain user procedures
Establish hardware familiarization
Maintain hardware familiarization
Establish system security procedures
Maintain system security procedures
Maintain accurate records of system software issues
Maintain accurate records of system hardware issues
Maintain accurate records of service requirements
Maintain effective support for end user support process
Maintain support for other systems
Maintain support for back office applications
Maintain support for sales & catering applications
Maintain support for human resources applications
Maintain support for any other property application
Manage network support
Manage network security
Maintain Active Directory
Maintain Server Infrastructure
Maintain Network Infrastructure
Maintain Network protection
Implement failover tools
Administer Lotus Notes
Administer connection to global VPN
Administer other communication tools
Establish backup plan for all systems
Maintain backup plan for all systems
Test backup plan for all systems
Monitor backup plan for all systems
Ensure protection from loss of data
Ensure backups are carried out
Maintain Four Seasons core technology standards
Promote Four Seasons core technology standards
Participate in co-ordination of new systems acquisitions
Lead co-ordination of new systems acquisitions
Participate in co-ordination of corporate initiated major projects
Lead co-ordination of corporate initiated major projects
Participate in co-ordination of technology implementations
Lead co-ordination of technology implementations
Provide direct guest support
Provide quality support to function rooms
Provide quality support to conference services
Assist in administering IT related maintenance contracts
Assist in administering IT related services contracts
Take leadership role in establishing scope of maintenance
Take leadership role in establishing scope of services
Take leadership role in contract negotiations
Take leadership role in bidding process
Recommend new applications
Streamline business processes
Negotiate computer contracts
Execute computer contracts
Negotiate data communications contracts
Execute data communications contracts
Implement technology best practices
Establish product lifecycle management for hardware
Establish product lifecycle management for software
Establish 10-year capital planning for technology
Prepare IT operating budgets
Prepare IT capital budgets
Lead and maintain control over vendors
Lead and maintain control over contractors
Follow up on prioritized tasks for variance vendors
Follow up on prioritized tasks for variance contractors
Follow up on prioritized tasks for hotel department
Provide regular project updates
Manage expectations of hotel Planning Committees
Manage expectations of department heads
Manage expectations of Corporate IST
Manage expectations of executive stakeholders
How You'll Work.
Team & Collaboration
Relationship with all departments; Relationship with Home Office; Regional Systems meetings; Cross-departmental support; Stakeholder expectation management
Communication Scope
Present business case
Process & Methodology
Project Management, Contract negotiation, Bidding process, Capital planning
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