Confido
CPG Operations
DirectorofImplementation
“Director of Implementation at Confido. Skills: Customer onboarding, Implementation lifecycle, Process building. Own implementation lifecycle. Design project plans”
What You'll Achieve.
Turn contract into deployment; Get users up to speed fast; Faster adoption; Stickier adoption; Visibility into onboarding health; Visibility into onboarding velocity; Improve configurability; Reduce implementation complexity; Smooth transition to CS; Actionable roadmap input
Industry & Context.
Structured problem-solving; Troubleshooting
NYC headquarters 5 days a week
What They're Looking For.
Must Have
5+ years enterprise software implementations, 5+ years system deployments, 5+ years complex client onboarding, Manage multiple simultaneous projects, Own a plan, Run a status call, Escalate when something's off track, Dig into data, Configure software, Troubleshoot without hand-holding
Nice to Have
Experience with CPG customers, Experience with retail customers, Experience with supply chain customers
What You'll Do.
Own implementation lifecycle
Configure Confido platform
Customize Confido platform
Drive stakeholder alignment
Develop training programs
Develop documentation
Develop onboarding materials
Run onboarding sessions
Measure time-to-value
Optimize time-to-value
Identify adoption drivers
Build implementation playbook
Establish implementation KPIs
Identify deployment patterns
Feed patterns into product
Set realistic timelines
Surface implementation requirements
Handoff customers to CS
Ensure smooth transition
Serve as feedback loop
Translate friction into input
How You'll Work.
Team & Collaboration
Customer teams; Product team; CS teams; Sales teams; Cross-functional collaboration
Communication Scope
Status calls; Pre-sales calls
Process & Methodology
Project management, Timeline management, Workstream management
Applying for this Director of Implementation role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Confido?
Real rants from real employees. Read before you apply.