Onni

Hospitality

DirectorofHotelOperations

$0–0k Chicago, Illinois, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Director candidates.

The Brief

“Director of Hotel Operations at Onni. Skills: Hotel Operations, Budget Management, Staff Development. Plan food and beverage operations. Manage food and beverage operations”

What You'll Achieve.

Achieve customer satisfaction; Meet financial goals; Exceed financial goals; Drive financial results; Drive service scores

Industry & Context.

Hospitality
Problems you'll solve

Problem solver; Conflict management; Troubleshooting

Eligibility Requirements

Moderate hearing necessary, Lifting required, Pushing required, Bending required, Kneeling required, Pulling required, Carrying required, Mobility required, Continuous standing required, Climbing stairs, Driving required

What They're Looking For.

Must Have

4+ years Food & Beverage department head experience, Union experience required, Four-year college degree or equivalent education/experience

Nice to Have

Luxury-lifestyle hotel experience preferred

What You'll Do.

Plan food and beverage operations

Manage food and beverage operations

Assist operations areas

Achieve customer satisfaction

Assist with short-term planning

Assist with long-term planning

Manage day-to-day operations

Recommend area budget

Manage expenses within budget

Inspire customer focus

Motivate customer focus

Create sales-oriented environment

Drive market reputation

Drive associate engagement

Drive financial excellence

Drive owner satisfaction

Champion company culture

Promote service excellence

Conduct performance reviews

Resolve associate problems

Provide open communication

Discipline associates

Implement service standards

Implement budgetary goals

Implement departmental cohesiveness

Implement creative solutions

Drive financial results

Develop annual budget

Implement annual budget

Follow collective bargaining agreement

Follow team member handbook guidelines

Resolve customer complaints

Implement emergency organization procedures

Implement emergency training

Manage security staff

Ensure protection for hotel guests

Ensure protection for staff

Ensure protection for company assets

Create work environment for growth

Encourage empowered workforce

Encourage engaged workforce

Support company values

Ensure prompt response to conflict

Ensure appropriate response to conflict

Evaluate staffing levels

Support staffing levels

Support operational strategies

Support staffing strategies

Support service strategies

Ensure alignment with business disciplines

Ensure alignment with support teams

Support strategic planning

Support development of business initiatives

Support coordination of business initiatives

Ensure consistent systems

Ensure stabilized systems

Ensure consistent processes

Ensure stabilized processes

Mentor high potential talent

Develop high potential talent

Implement succession planning

Provide new opportunities

Find efficient ways to provide services

Find effective ways to provide services

Leverage third parties

Travel to attend corporate training

Travel to attend meetings

Travel to attend events

How You'll Work.

Team & Collaboration

Member of Hotel Executive Committee; Cross-functional teams

Communication Scope

Open communication vehicles

Full Job Description

_**Job Description:**_ As the Director of Operations you will plan and manage the food and beverage and assist operations areas of a luxury-lifestyle boutique hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. This position is responsible for assisting with the short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. Will have responsibility as a member of the Hotel Executive Committee. Inspire, motivate and create a customer focus and sales-oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction. You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. **Perks & Benefits:** * Employee Assistance Program * Annual Education Allowance * Generous Referral Program * Fun and collaborative company culture with lots of team-building events * Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel **What Will You Do?** The essential functions include, but are not limited to the following: * Managing associates in a lifestyle-luxury brand to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. * Primary focus will be Food & Beverage division that will help implement service standards, budgetary goals, cohesiveness within the department and culture, and creative solutions that will drive financial results and service scores * Develop, recommend, implement a

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