Mood Health
healthcare
DirectorofGrowth&PatientAccess
“Director of Growth & Patient Access at Mood Health. Skills: Growth, Patient Access, Team Leadership, Client Conversion, Sales, Operations. Lead and scale client scheduling and intake function. Oversee a growing team (currently 6+)”
What You'll Achieve.
exceeding booking goals; driving client acquisition and revenue growth; improve speed-to-book and conversion rates; improve no-show rates, reschedules, and overall booking efficiency; maximize ROI on inbound leads; increase booked sessions
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in operations, sales, or customer experience, 2+ years of people management experience, sales and conversion mindset, Comfortable operating in a fast-paced, evolving startup environment
Nice to Have
experience preferably in healthcare, telehealth, or high-volume service environments, track record of building and scaling teams, Experience with scheduling, intake, or call center operations is highly preferred, Data-driven, with the ability to analyze funnels and optimize performance
What You'll Do.
Lead and scale client scheduling and intake function
Oversee a growing team (currently 6+)
Optimize booking workflows
Drive client acquisition and revenue growth
and scale a team of Booking Specialists
Establish performance metrics
and accountability frameworks
Create a high-performance culture focused on conversion
and client experience
and train new team members
Own the end-to-end booking funnel—from inbound inquiry to scheduled session
Optimize scheduling workflows to improve speed-to-book and conversion rates
Ensure clients are matched with the appropriate clinician based on needs
Monitor and improve no-show rates
and overall booking efficiency
Operate with a sales-oriented mindset—driving urgency
Collaborate with Clinical Partnership teams to maximize ROI on inbound leads
Analyze funnel metrics and continuously test improvements to increase booked sessions
Identify opportunities to expand access and reduce friction in the client journey
How You'll Work.
Team & Collaboration
Partner closely with Clinical, Recruiting, and Product teams to align supply and demand; Provide feedback loops on clinician availability, client demand trends, and scheduling gaps; Help shape systems, tooling, and automation to support scale; Collaborate with Clinical Partnership teams
Communication Scope
Exceptional communication skills with a balance of empathy and efficiency
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