Mood Health
healthcare
DirectorofGrowth&PatientAccess
“Director of Growth & Patient Access at Mood Health. Skills: Growth, Patient Access, Team Leadership, Client Conversion, Sales, Operations. Lead and scale client scheduling and intake function. Oversee a growing team (currently 6+)”
What You'll Achieve.
exceeding booking goals; driving client acquisition and revenue growth; improve speed-to-book and conversion rates; improve no-show rates, reschedules, and overall booking efficiency; increase booked sessions
Industry & Context.
ability to analyze funnels and optimize performance
What They're Looking For.
Must Have
5+ years of experience in operations, sales, or customer experience, 2+ years of people management experience, sales and conversion mindset, Comfortable operating in a fast-paced, evolving startup environment
Nice to Have
experience preferably in healthcare, telehealth, or high-volume service environments, track record of building and scaling teams, Experience with scheduling, intake, or call center operations is highly preferred, Data-driven, with the ability to analyze funnels and optimize performance, Exceptional communication skills with a balance of empathy and efficiency
What You'll Do.
Lead and scale client scheduling and intake function
Oversee a growing team (currently 6+)
Optimize booking workflows
Drive client acquisition and revenue growth
and scale a team of Booking Specialists
Establish performance metrics
and accountability frameworks
Create a high-performance culture focused on conversion
and client experience
and train new team members
Own the end-to-end booking funnel—from inbound inquiry to scheduled session
Optimize scheduling workflows to improve speed-to-book and conversion rates
Ensure clients are matched with the appropriate clinician based on needs
Monitor and improve no-show rates
and overall booking efficiency
Operate with a sales-oriented mindset—driving urgency
Analyze funnel metrics and continuously test improvements to increase booked sessions
Identify opportunities to expand access and reduce friction in the client journey
How You'll Work.
Team & Collaboration
Partner closely with Clinical, Recruiting, and Product teams to align supply and demand; Provide feedback loops on clinician availability, client demand trends, and scheduling gaps; Help shape systems, tooling, and automation to support scale
Communication Scope
Exceptional communication skills with a balance of empathy and efficiency
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