Toast
Technology
DirectorofGlobalization
Neural analysis suggests this role is
optimal for Director candidates.
“Director of Globalization at Toast. Skills: Globalization, Localization, AI translation. Improve operational playbooks. Scale product UX”
What You'll Achieve.
Scale to 10+ languages; Deploy localized experiences natively; Reduce friction
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years experience, Director level experience
Nice to Have
Experience with AI-driven workflows, Experience with LLM translation workflows
What You'll Do.
Improve operational playbooks
Scale marketing collateral
Lead localization team
Set performance standards
Define tooling requirements
Define API requirements
Define TMS requirements
Define CI/CD pipeline requirements
Implement LLM workflows
Design AI-translation workflows
Implement AI-translation workflows
Automate high-volume translation
Automate quality assurance
Scale cost-efficiently
Partner with Marketing
Partner with Customer Enablement
Partner with Engineering
Evangelize internationalization best practices
Reduce delivery bottlenecks
Ensure internal adoption
Oversee vendor strategy
Manage Language Service Providers
Manage translation technology vendors
How You'll Work.
Team & Collaboration
Decentralized engineering teams; Product teams; Cross-functional teams
Communication Scope
Evangelize best practices
Process & Methodology
Program management
Full Job Description
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is accelerating its global expansion, moving rapidly from our foundational markets to a multi-region, multilingual global platform. We are seeking a highly strategic, operationally rigorous Director of Globalization to own the strategy, platform and execution that will scale Toast from English and our initial localized markets to 10+ well-functioning global languages. Situated within our International Engineering organization, this leader will blend operational execution with technical platform enablement, transforming globalization from a manual service into a seamless, productized capability. You will architect the automated pipelines, tooling, and AI-driven workflows that empower decentralized engineering and product teams to deploy localized experiences natively, with minimal friction. A day in the life (Responsibilities) Improve the existing operational playbooks, automated systems and localization frameworks required to rapidly scale Toast's product UX, marketing collateral and legal assets across 10+ languages with zero friction – both internationally and for non-native speakers in English-speaking markets Lead a team of localization program managers, setting direction, operating model and performance standards Define the requirements for internal tooling, APIs, Translation Management Systems (TMS), and CI/CD localization pipelines that allow product teams to build globally ready features seamlessly. Support engineering in building these capabilities and help drive strong adoption Actively design and implement LLM and AI-translation workflows to automate high-volume translation, automated quality assurance (LQA) and cost-efficient scaling Partner deeply with Product, Marketing, Customer Enablement, Engineering, and Design to evangelize internationalization best practice
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