San Francisco Giants
Experience Development
DirectorofFood&Beverage
“Director of Food & Beverage at San Francisco Giants. Skills: Partner management, Guest experience. Provide day-to-day oversight of relationship with food and. Steward sustainable financial growth”
Industry & Context.
Root cause analysis; Troubleshooting; Data-driven decision making
What They're Looking For.
Must Have
Experience working in a cross-departmental context, Experience establishing systems for accountability, Experience managing a budget, Five to seven years of experience managing in a hospitality context, Two to five years of experience leading an operation in a high volume environment
Nice to Have
Demonstrated skills in establishing goals and priorities for a complicated operation, Demonstrated skills tracking and prioritizing tasks, Demonstrated skills analyzing strategic recommendations from a vendor, Demonstrated skills tying goals/priorities to metrics
What You'll Do.
Provide day-to-day oversight of relationship with food and
Steward sustainable financial growth
Advance premium development strategies
Foster a robust hospitality service culture
Evaluate partner performance against shared goals
Evaluate partner performance against hospitality vision
Evaluate partner performance against concessionaire agreement terms
Establish metrics aligned with shared goals
Use metrics to drive action with partner
Inform internal stakeholders on program status
Inform internal stakeholders on program priorities
Support thoughtful decision-making
Manage food and beverage governance committee
Keep governance group up-to-date on program performance
Tee up decision-making for governance group
Work toward consensus on program direction
Review business strategy changes
Review capital investment proposals
Review financial data
Review fan experience data
Surface risks and opportunities
Work with analytics partners to optimize data impact
Facilitate relationships between partner and Ballpark Operations
Align food and beverage program with venue goals
Facilitate relationships with other Giants departments
Ensure broader organizational goals are met
Conduct event walks to observe service
Engage with team members to identify opportunities
Engage with guests to identify opportunities
Engage with partners to identify opportunities
Provide leadership for partner
Provide thought partnership for partner
Optimize service flow
Optimize point-of-sale efficiency
Implement strategic initiatives to improve guest satisfaction
How You'll Work.
Team & Collaboration
Internal stakeholders; Governance committee; Ballpark Operations; Partnerships department; Marketing department; Analytics partners
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