Remodel Health
FinServ
DirectorofFinancialOperations
“Director of Financial Operations at Remodel Health. Skills: Financial Operations, Billing Operations, Banking Operations, Process Improvement, Automation. Lead and develop the Financial Operations department. Establish department vision, goals, KPIs, and operational standards”
What You'll Achieve.
Improve operational outcomes; Improve customer experience
Industry & Context.
Analytical skills; Problem-solving skills; Root cause analysis
What They're Looking For.
Must Have
Bachelor's in Accounting, Finance, Business Administration, or related field, 7+ years of experience in financial operations, billing operations, accounting operations, banking operations, or related fields, 3+ years of leadership experience managing operational or financial teams, understanding of payment operations, understanding of banking workflows, understanding of reconciliations, understanding of financial controls, understanding of operational reporting, understanding of process improvement methodologies, Proven experience leading operational transformation, workflow optimization, or automation initiatives, analytical and problem-solving skills, exceptional attention to detail, Excellent communication abilities, Excellent organizational abilities, Excellent cross-functional leadership abilities, Ability to manage multiple priorities, Ability to manage multiple projects, Ability to work in a fast-paced environment
Nice to Have
Experience within healthcare, health insurance, benefits administration, payroll, or fintech environments, Knowledge of ACA and health insurance operational workflows, Experience managing carrier payment relationships and escalations, Familiarity with Sage Intacct, Familiarity with Salesforce, Familiarity with Power BI, Familiarity with Help Scout, Familiarity with Google Workspace, Familiarity with Microsoft Office Suite, Familiarity with Excel, Banking or treasury management experience preferred
What You'll Do.
Lead and develop the Financial Operations department
Establish department vision
and operational standards
Build scalable operational frameworks
Partner with executive leadership to drive strategic operational
Create a culture of accountability
continuous improvement
Oversee all customer billing and premium payment operations
Ensure successful execution of carrier premium payments
Ensure successful execution of ACH processing
Ensure successful execution of invoice generation
Ensure successful execution of payment reconciliations
Ensure successful execution of banking workflows
Ensure successful execution of payment exception handling
Develop operational controls and escalation frameworks
Monitor operational metrics and trends
Oversee banking relationships
cash movement processes
Ensure internal controls
Partner with Finance and Accounting teams to support
Partner with Finance and Accounting teams to support
Partner with Finance and Accounting teams to support
Develop and maintain standardized reconciliation and audit procedures
Lead financial operations systems strategy
Drive automation initiatives that reduce manual touchpoints
Drive automation initiatives that improve reporting accuracy
Drive automation initiatives that increase operational throughput
Partner closely with Product and Engineering teams to
Partner closely with Product and Engineering teams to
Oversee workflow documentation
Develop and maintain operational reporting dashboards and KPI
and operational trends
Provide executive-level reporting and recommendations
Lead special projects related to financial operations transformation
Lead special projects related to tooling implementation
Lead special projects related to organizational scalability
Partner closely with Customer Success
Partner closely with Advisement
Partner closely with Launch
Partner closely with Product & Engineering
Partner closely with Finance & Accounting
Partner closely with Sales Leadership
Act as the senior escalation point for complex
Act as the senior escalation point for complex
Act as the senior escalation point for complex
Act as the senior escalation point for complex
Support organizational alignment between operational execution and customer
How You'll Work.
Team & Collaboration
Cross-functional leadership; Partner with Product and Engineering; Partner with Finance and Accounting; Partner with Sales Leadership; Partner with Customer Success; Partner with Advisement; Partner with Launch
Communication Scope
Executive-level reporting; Cross-functional leadership
Process & Methodology
Workflow optimization, Process mapping, SOP development
Applying for this Director of Financial Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Remodel Health?
Real rants from real employees. Read before you apply.