Read AI
Client Success
DirectorofCustomerSuccess
“Director of Customer Success at Read AI. Skills: Customer retention, Account growth, Customer support operations, Product feedback loops. Oversee account management. Oversee customer engagement”
What You'll Achieve.
Customer retention; Customer growth; Scalable account management; Faster customer support; Effective customer support; Faster technical resolution; Effective technical resolution; Actionable customer feedback; Improved onboarding; Improved enablement; Improved trial conversion; Improved customer engagement; Operational visibility; Reporting across teams
Industry & Context.
Root cause analysis
Authorized to work in U.S., Unable to sponsor visa
What They're Looking For.
Must Have
7+ years customer-facing leadership, SaaS account management experience, SaaS customer success experience, Scaling customer teams experience, Managing technical support experience, Partnering with Product teams, Partnering with Engineering teams, Partnering with Sales teams, Partnering with Growth teams, SaaS onboarding experience, Customer enablement experience, Retention initiatives experience, Expansion initiatives experience, Communication skills, Leadership skills, Organizational skills
Nice to Have
Startup SaaS experience, High-growth SaaS experience
What You'll Do.
Oversee account management
Oversee customer engagement
Lead Account Managers
Develop Account Managers
Support customer enablement
Support customer adoption
Develop engagement strategies
Develop lifecycle programs
Develop operational playbooks
Ensure proactive communication
Provide strategic guidance
Provide ongoing support
Surface customer needs
Surface feature requests
Surface product feedback
Oversee customer success operations
Oversee technical support operations
Manage Senior Manager
Support Customer Success Team
Increase automation use
Improve team efficiency
Maintain customer experience
Partner with Marketing
Improve 1:many communication
Improve 1:many experience
Drive customer feedback process
Drive feature request process
Incorporate customer insights
Identify recurring pain points
Improve product usability
Support product experts
Support trial support
Support customer enablement
Support product guidance
Develop operational reporting
Develop data analysis
Identify customer risks
Identify product gaps
Identify opportunities
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Engineering; Partner with Sales; Partner with Growth; Partner with Marketing
Communication Scope
Proactive communication
Applying for this Director of Customer Success role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Read AI?
Real rants from real employees. Read before you apply.