DirectorofCustomerSuccess,APAC

The Director of Customer Success is responsible for leading and managing a team of Customer Success Managers and Analytics Engineers who are responsible for ensuring that our customers are successful in using Seeq products. The Director of Customer Success will work closely with all Revenue departments, Marketing, and Product teams to develop and execute customer success strategies that meet the needs of our customers around value creation, governance, escalations, and release planning. This position is responsible to Customer Success teams in the APAC region. Seeq is currently in a scale up mode with rapid growth. The ideal candidate will have experience building teams and customer success motions. Seeq sells an industrial intelligence platform into O&G, Chemicals, Pharma, Power and other process manufacturing industries. The ideal candidate will have experience working with advanced analytics platforms that are sold and implemented in manufacturing environments. The customer personas involved are manufacturing leaders (COO, CMO), IT/OT Leaders (CDO, CIO, CTO), and manufacturing SME’s (process engineers, production managers, digital transformation leaders). Candidate should be located in Malaysia or Singapore ### Essential Duties and Responsibilities The essential functions include, but are not limited to, the following: * Develop and execute customer success strategies that align with the Seeq’s goals and customer objectives. * Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner. * Manage the business to key KPI: Gross Retention (GRR), NRR, and Expansions Targets * Lead and manage a team of customer success managers and analytics engineers, providing guidance, support, and fostering a collaborative team culture. * Recruit and develop new team members * * Analyze customer performance data, identify trends, and make data-driven recommendations for campaign optimization and improvement. * Continuousl