Weave
Customer Success
DirectorofCustomerEducation
“Director of Customer Education at Weave. Skills: Customer Education, SaaS, Team Leadership. Define customer education vision. Execute customer education strategy”
What You'll Achieve.
Drive product adoption; Drive customer outcomes; Drive retention; Drive expansion; Accelerate customer value realization; Achieve measurable business outcomes
Industry & Context.
Identify customer pain points; Identify learning gaps; Root cause analysis
What They're Looking For.
Must Have
8+ years customer education, 4+ years leading teams, Proven enterprise customer experience, Customer learning strategies tied to outcomes, Adult learning principles, Instructional design, Customer adoption strategies, Manage or administer LMS platforms, Work cross-functionally with executives
Nice to Have
B2B SaaS experience, Healthcare technology experience, Fintech experience, Communications experience, Enterprise software experience, Launching customer certification programs, Skilljar familiarity, Docebo familiarity, Thought Industries familiarity, Gainsight familiarity, WalkMe familiarity, AI-driven learning tools experience, AI analytics platforms experience, Master's degree preferred, Relevant certifications preferred
What You'll Do.
Define customer education vision
Execute customer education strategy
Develop customer education roadmap
Build scalable education programs
Support product adoption
Support advanced feature usage
Support certifications
Support customer maturity
Establish success metrics
Lead customer education team
Develop customer education team
Serve as subject matter expert
Design learning experiences
Develop role-based learning journeys
Develop persona-based learning journeys
Partner with enterprise teams
Support strategic accounts
Support large-scale rollouts
Build executive education programs
Build enablement programs
Support change management
Support adoption strategies
Oversee creation of learning assets
Manage Learning Management Systems
Optimize Learning Management Systems
Manage customer learning platforms
Optimize customer learning platforms
Drive innovation in digital learning
Ensure content aligns with brand
Ensure content aligns with accessibility
Ensure content aligns with adult learning
Partner with Product teams
Collaborate with Marketing
Work with Onboarding teams
Work with Support teams
Work with Customer Success teams
Align with Sales teams
Align with Revenue teams
Create feedback loops
Analyze learning engagement
Analyze learning completion rates
Analyze adoption trends
Analyze customer outcome metrics
Use data to improve learning
Build executive-level reporting
Communicate education impact
Monitor industry trends
Monitor competitive benchmarks
How You'll Work.
Team & Collaboration
Partner with Product teams; Collaborate with Marketing; Work with Onboarding; Work with Support; Work with Customer Success; Align with Sales; Align with Revenue teams; Cross-functional collaboration
Communication Scope
Executive reporting; Executive presentations
Process & Methodology
Roadmap planning, Program management
Applying for this Director of Customer Education role?
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