Civitas Learning
EdTech
DirectorofCustomerDevelopment
“Director of Customer Development at Civitas Learning. Skills: Customer Development, Strategic Services, Account Growth, Relationship Management. Identify solutions for team needs. Lead high-impact projects”
What You'll Achieve.
Maximize institutional impact; Improve student outcomes; Pinpoint students at risk; Explain why students are at risk; Take action to support students; Evaluate policies and programs; Turn insights into action; Support students in reaching their full potential; Maximize growth (upsells); Identify highly qualified cross-sell opportunities; Success Plan execution is measured by relationship health; Success Plan execution is measured by maximized customer ROI; Success Plan execution is measured by successful contract renewal
Industry & Context.
Identify solutions for the team's critical needs; Problem-solver who is proactive rather than reactive in addressing customer needs
Ability to travel (travel requirements - 25%), Availability during U. S. business hours required
What They're Looking For.
Must Have
12+ years of professional work experience at an institution of higher education (university or college in United States) or supporting colleges/universities in EdTech (or a combination of both), Professional work experience serving in a leadership role at an institution of higher education in Student Success, Academic Affairs, Enrollment Management, Institutional Research, or Data Analysis, Demonstrated ability preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-suite), Demonstrated ability to influence and mentor team members, serving as a leader among peers, Confident challenging and leading does not shy away from direct takes action to escalate concerns or risks to senior-level executives and key internal stakeholders at Civitas Learning, Demonstrated ability to design, deliver, and manage strategic services or managed programs for institutional customers, Problem-solver who is proactive rather than reactive in addressing customer needs, Ability to work effectively against timelines and manage a portfolio of 15–20+/- accounts simultaneously
Nice to Have
Experience using Salesforce, Slack, Gong, Claude, and Google Suite (Gmail, Docs, Sheets, Slides), Experience with change management, training design, or organizational development in a higher education context, Familiarity with accreditation standards (MSCHE, HLC, SACSCOC), Title IV reporting, or state performance-based funding models
What You'll Do.
Identify solutions for team needs
Lead high-impact projects
Manage strategic accounts
Serve as mentor and thought leader
Stay current on trends
Inform internal strategy
Articulate value proposition
Collaborate internally
Manage customer experience
Establish and deepen relationships
Cultivate high-trust relationships
Maintain executive presence
Identify key stakeholders
Foster customer champions
Serve as strategic advisor
Understand institutional challenges
Deliver Strategic Services
Lead implementation of Strategic Services
Develop service delivery plans
Develop change management plans
Negotiate renewal contracts
Identify cross-sell opportunities
Identify success stories
Own Success Planning Process
Create customer Success Plans
Align plans to institutional goals
Articulate opportunities
Mentor Customer Development Team
Intervene at-risk accounts
How You'll Work.
Team & Collaboration
Collaborate internally to manage customer experience; Serve as mentor and thought leader for the Customer Development team; Intervene or support at-risk accounts where needed
Communication Scope
Effectively articulate Civitas Learning's value; Prepare and deliver formal executive business reviews
Process & Methodology
Manage high-impact projects, Develop and execute comprehensive service delivery plans, Develop and execute change management plans
Applying for this Director of Customer Development role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Civitas Learning?
Real rants from real employees. Read before you apply.