Payhawk
Fintech
DirectorofComplianceOperations
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“Director of Compliance Operations at Payhawk. Skills: Compliance operations, Team leadership, Process re-engineering, Automation strategy. Lead KYC teams. Lead Monitoring teams”
What You'll Achieve.
Faster onboarding; Smarter monitoring; Lower cost-per-case; Better customer experience; Scale operation without scaling headcount linearly
Industry & Context.
Root cause analysis; Troubleshooting; Data analysis
Eligibility to work in EU
What They're Looking For.
Must Have
Proven experience leading operational teams, Proven experience scaling operational teams, Track record driving teams to target, Deep fluency operational management, Experience building KPIs, Experience building SLAs, Experience capacity forecasting, Experience FTE forecasting, Experience managing performance through data, Relentless focus process optimization, Technically minded, Understand AI automation impact, Ability partner with Product, Ability partner with Engineering, Comfortable being hands-on with data, Experience querying data, Experience building dashboards, Experience owning third-party vendors, Track record scaling operations multiple entities, Track record scaling operations multiple jurisdictions, Experience operating audit-ready environment, Experience operating regulator-ready environment, Excellent people manager, Motivate team, Coach team, Hold team accountable, Customer-first mindset, Solid working understanding KYB, Solid working understanding transaction monitoring, Solid working understanding card monitoring
What You'll Do.
Lead Monitoring teams
Scale Monitoring teams
Develop Monitoring teams
Define operational metrics
Build operational metrics
Own operational metrics
Manage performance day to day
Build FTE forecasting models
Build capacity models
Re-engineer processes
Champion AI application
Partner with Engineering
Own vendor performance
Hold vendors accountable
Reduce onboarding friction
Minimize false positives
Own transaction monitoring
Build scalable operations
Ensure audit readiness
Ensure regulator readiness
Partner with Compliance
Partner with Customer-facing teams
Align operational delivery
Report on performance
How You'll Work.
Team & Collaboration
Cross-functional teams; Product and Engineering; Compliance MLRO; Risk teams; Customer-facing teams
Communication Scope
Report to leadership
Full Job Description
Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us. About the Role To support our next phase of growth, we’re looking for a Director of Compliance Operations to lead and scale our KYC and Monitoring teams. This role brings together strong operational leadership and rigorous compliance: your mandate is to run these teams as a high-performing operation, measurable, efficient, and relentlessly optimized, while upholding the highest standards of compliance and keeping our customers’ experience at the center of every decision. You’ll own the performance of onboarding and ODD (KYB for corporate customers) and transaction an
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