Eve
SaaS
DirectorofCommunity&CustomerMarketing
“Director of Community & Customer Marketing at Eve. Skills: Customer marketing, Community building, Customer engagement, Customer advocacy. Define customer marketing operating model. Establish cross-functional workflows”
What You'll Achieve.
Turn customers into champions; Turn customers into advocates; Turn customers into referral partners; Drive pipeline; Drive revenue; Customers feel valued; Customers connected to mission; Customers become advocates; Customers become sellers; Customers become referral partners; Generate qualified pipeline; Tie advocacy metrics to revenue
Industry & Context.
What They're Looking For.
Must Have
7+ years customer marketing, 7+ years community building, 7+ years strategic customer engagement, B2B SaaS experience, Build 0→1 programs, Enterprise customer experience DNA, Revenue orientation, Cross-functional leadership, Strategic thinking, Execution excellence, Written communication, Verbal communication
Nice to Have
Launch advisory boards from scratch, Launch communities from scratch, Launch customer experience programs from scratch
What You'll Do.
Define customer marketing operating model
Establish cross-functional workflows
Create customer segmentation framework
Launch Customer Advisory Board
Launch Product Design Board
Support execution of exclusive customer experiences
Create memorable customer moments
Design annual customer experience calendar
Develop customer community strategy
Select and implement community platform
Design content pillars
Design engagement models
Design moderation approaches
Create customer-led growth engine
Identify cross-sell opportunities
Identify upsell opportunities
Accelerate expansion revenue
Design customer advocate program
Recruit customers for case studies
Recruit customers for webinars
Recruit customers for testimonials
Recruit customers for peer reference calls
Funnel customers into referral network
Track advocacy metrics
Optimize advocacy metrics
How You'll Work.
Team & Collaboration
Customer Success; Product; Growth; ABM; Events; Partnerships; Revenue teams; Sales
Communication Scope
Craft compelling narratives; Present to executives
Applying for this Director of Community & Customer Marketing role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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