ClarityPay
Fintech
DirectorofClientSuccess
“Director of Client Success at ClarityPay. Skills: Client success, Relationship management, Performance analysis. Manage client portfolio. Drive client success”
Industry & Context.
Solution-oriented
Travel up to 20%
What They're Looking For.
Must Have
5+ years of experience in point-of-sale financing, 5+ years of experience in BNPL, 5+ years of experience in private label credit cards, 5+ years of experience in co-brand credit cards, 5+ years of experience in other partner lending businesses, Data analysis skills, Experience preparing presentations, Exceptional communication skills, Executive presentation skills, Financial acumen, Comfortable leveraging AI tools, Demonstrated success in early-stage environments, Demonstrated success in high-growth environments, Able to work independently, PowerPoint skills, Excel skills, Word skills
Nice to Have
Knowledge of lending products, Knowledge of lending economics, Knowledge of key performance drivers
What You'll Do.
Manage client portfolio
Ensure clients become fans
Strengthen client relationships
Drive performance to achieve goals
Ensure client satisfaction
Align client expectations
Generate improvement opportunities
Drive improvements to completion
Collaborate with client associates
Collaborate with internal partners
Be main point of contact
Channel needs between clients and internal teams
Lead client implementation work plan
Transition clients effectively
Establish client expectations
Establish internal expectations
Track performance versus expectations
Report to client stakeholders
Report to internal stakeholders
Monitor performance data
Monitor customer experience data
Develop success plans
Identify opportunities
Present value-added analysis
Ensure program performance aligns with strategy
Handle day-to-day operational issues
Provide support to clients
Advocate with internal support teams
Address issues within SLAs
Coordinate client reviews
Develop client reviews
Deliver client reviews
Coordinate client updates
Develop client updates
Deliver client updates
Ensure legal requirements are addressed
Ensure compliance requirements are addressed
Ensure contractual obligations are fulfilled
Improve internal results
Perform special projects
Promote ClarityPay values
Apply ClarityPay values
Be a role model of trust
Be a role model of integrity
How You'll Work.
Team & Collaboration
Client cross-functional associates; Internal partners; Business Development; Marketing; Product; Operations; Risk; Finance; Legal; Compliance
Communication Scope
Executive presentation; Client reviews; Client updates
Process & Methodology
Client implementation work plan
Applying for this Director of Client Success role?
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