Company
Client Services
DirectorofClientServices
Neural analysis suggests this role is
optimal for Director candidates.
“Director of Client Services. Skills: Client service, Account management, Team leadership, Sales strategy. Lead team. Coach team”
What You'll Achieve.
Improve client outcomes; Increase visibility into client health
Industry & Context.
Problem-solving skills; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree, 5+ years experience, Leadership responsibility, Consultative sales experience, Account growth experience, Renewals experience, Upselling experience, Cross-selling experience, Revenue ownership experience, Strategic planning skills, Analytical skills, Problem-solving skills, Use data to drive decisions, Implement scalable processes, Excellent communication skills, Presentation skills, Stakeholder management skills, Relationship-building skills, Highly organized, Adaptable, Proactive, Results-oriented, Continuous improvement mindset
Nice to Have
Leadership experience
What You'll Do.
Deliver exceptional client service
Deliver exceptional results
Foster high-performance culture
Foster feedback-driven culture
Establish performance expectations
Support career development
Promote continuous learning
Drive client renewals
Drive upsell opportunities
Drive cross-sell initiatives
Identify expansion opportunities
Develop client growth strategies
Coach Account Managers
Uncover client challenges
Strengthen sales capabilities
Develop scalable processes
Support customer success
Adapt service strategies
Identify opportunities
Improve client outcomes
Guide account strategy
Guide team performance
Guide resource planning
Build reporting frameworks
Maintain reporting frameworks
Align customer success initiatives
Provide strategic recommendations
Maintain client use cases knowledge
Maintain business challenges knowledge
Translate client insights
Influence product direction
Foster culture of innovation
Foster culture of experimentation
Foster solution-oriented thinking
How You'll Work.
Team & Collaboration
Partner with Sales; Collaborate with leadership; Collaborate with Product; Collaborate with R&D
Communication Scope
Client presentations; Stakeholder management; Relationship building
Full Job Description
## Major Responsibilities Team Leadership & Coaching Lead, coach, and mentor a team of Account Managers to deliver exceptional client service and results. Ideally with Leadership experience Foster a high-performance, feedback-driven culture focused on professional growth and accountability. Establish performance expectations, conduct regular one-on-ones, and support career development through structured coaching plans. Promote continuous learning through training, shadowing, and knowledge-sharing initiatives. Encourage innovation, ownership, and leadership at all levels of the team. Client Growth & Sales Strategy Drive client renewals, upsell opportunities, and cross-sell initiatives through consultative engagement. Partner with Sales to identify expansion opportunities and develop client growth strategies. Coach Account Managers to proactively uncover client challenges and position solutions that deliver value. Strengthen the team’s sales capabilities, including value articulation, opportunity qualification, and objection handling. Customer Success & Retention Define and monitor key performance indicators (KPIs), including retention, NPS, product adoption, and service utilization. Develop scalable processes that support onboarding, adoption, engagement, and long-term customer success. Adapt service strategies to meet evolving client needs across different lifecycle stages. Identify risks and opportunities early and implement strategies to improve client outcomes. Strategic Insight & Decision-Making Leverage data and analytics to guide account strategy, team performance, and resource planning. Build and maintain dashboards and reporting frameworks to increase visibility into client health. Collaborate with leadership to align customer success initiatives with broader business objectives. Provide strategic recommendations based on client feedback, market trends, and performance data. Product & Innovation Collaboration Maintain deep knowledge of client use cases and b
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