DirectorofClientServicesPrograms

# **Director, Client Services Programs** **We are seeking a Director to lead a high-performing, patient-centric client services program. **This role is responsible for overseeing program strategy, operations, and team performance in support of a large pharmaceutical copay initiative spanning multiple products and disease states. **Key Responsibilities** * Lead end-to-end program operations, including design, execution, and continuous improvement of patient support and copay initiatives * Serve as the primary client partner, ensuring strategic alignment, strong relationships, and transparent communication * Provide leadership and direction to managers and staff, fostering a culture of accountability, innovation, and continuous development * Manage program resources, budgets, and staffing, including recruitment, onboarding, and performance management * Coordinate cross-functional teams to deliver integrated, compliant solutions aligned with client and business objectives * Monitor program performance using KPIs, metrics, and trend analysis; deliver insights and updates to executive leadership and stakeholders * Oversee risk mitigation and ensure effective program execution, scalability, and operational excellence * Facilitate collaboration between clients, internal teams, and third-party partners to support program delivery * Drive change management initiatives, including program enhancements and CRM/system updates * Maintain SOPs and documentation, ensuring compliance with SLAs, regulatory requirements, and contractual obligations * Represent the program in governance forums, including QBRs and strategic planning sessions * Ensure consistent communication and alignment across teams regarding program updates, processes, and priorities **Qualifications** * Bachelor’s degree with 7+ years of experience in healthcare, service, or information-based industries, including leadership experience * Strong knowledge of specialty pharmacy and its integration with manufacturers a