gorjana
omnichannel retail
DirectorofBusinessSystems(Technology)
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“Director of Business Systems (Technology) at gorjana. Skills: Business Systems Architecture, E-commerce Operations, Retail Technology, iPaaS middleware, NetSuite, Shopify Plus, Leadership. Serve as the 'Air Traffic Controller' for end-to-end commerce architecture. Own the connective tissue between core systems (Shopify, NetSuite, RF-Smart, WFX PLM)”
What You'll Achieve.
Ensure our interconnected systems scale flawlessly without unnecessary headcount; Deliver flawless automated GL mapping, revenue recognition, and month-end reconciliation; Ensure maximum ROI and rapid execution from third-party software partners and system integrators
Industry & Context.
Strategic; Problem-solving
What They're Looking For.
Must Have
5+ years of progressive experience in Retail Technology, E-commerce Operations, or Business Systems Architecture, 3+ years in a leadership capacity, Deep architectural understanding of our core stack: NetSuite, Shopify Plus, and modern iPaaS middleware (Celigo, Boomi, or Workato), A "buy and integrate" mindset, Understanding of retail accounting, inventory valuation, and how commerce data impacts the general ledger, Proven ability to move quickly, prioritize 90% solutions that maintain business velocity, and manage technical debt effectively in a fast-paced environment, Must be over the age of 18, Ability to be flexible to the needs of the business, Ability to work full time hours and adapt to business needs
Nice to Have
Experience in apparel, jewelry/accessories, or high-growth omnichannel retail, Previous experience migrating or heavily optimizing an OMS / distributed order management framework
What You'll Do.
Serve as the 'Air Traffic Controller' for end-to-end commerce architecture
Own the connective tissue between core systems (Shopify
Leverage best-in-class SaaS platforms
Build robust iPaaS middleware
Ensure interconnected systems scale flawlessly
Own the overarching strategy for how data flows across retail
and supply chain ecosystems
and manage best-in-class micro-SaaS and middleware solutions
Lead the strategic unwinding of legacy dependencies and modernize OMS capabilities
Ensure the technology stack scales seamlessly with aggressive retail store expansion
Support complex inventory logic
omnichannel fulfillment (including BOPIS)
and post-purchase workflows (Returns and Warranty)
Act as the primary strategic partner to the Finance department
Ensure the ERP (NetSuite) is architected to deliver flawless automated GL mapping
and month-end reconciliation
Partner with Supply Chain and Retail Operations to optimize WMS (RF-Smart) and PLM (WFX) systems
Manage and mentor a highly targeted team of elite individual contributors
Own the relationships
contract negotiations
and SLAs with third-party software partners and system integrators
How You'll Work.
Team & Collaboration
Act as a peer to our Director of IT; Act as the primary strategic partner to the Finance department; Partner with Supply Chain and Retail Operations; Manage and mentor a highly targeted team of elite individual contributors
Process & Methodology
Manage technical debt effectively
Full Job Description
SUMMARY We are looking for a strategic, highly technical Director of Business Systems to serve as the "Air Traffic Controller" for our end-to-end commerce architecture. In this role, you will act as a peer to our Director of IT, taking ownership of the connective tissue between our core systems (Shopify, NetSuite, RF-Smart, WFX PLM). We are a high-growth omnichannel retail brand that values lean, agile operations over bloated internal development. Your mandate is to leverage best-in-class SaaS platforms, build robust iPaaS middleware, and ensure our interconnected systems scale flawlessly without unnecessary headcount. RESPONSIBILITIES Strategic Architecture and Middleware Own the overarching strategy for how data flows across our retail, finance, and supply chain ecosystems. Evaluate, select, and manage best-in-class micro-SaaS and middleware solutions (Celigo, Workato) rather than relying on custom-built legacy code. Systems Optimization: Lead the strategic unwinding of legacy dependencies and modernize our Order Management System (OMS) capabilities. Omnichannel Growth: Ensure the technology stack scales seamlessly with aggressive retail store expansion, supporting complex inventory logic, omnichannel fulfillment (including BOPIS), and post-purchase workflows (Returns and Warranty). Cross-Functional Leadership Finance Partnership: Act as the primary strategic partner to the Finance department. Ensure the ERP (NetSuite) is architected to deliver flawless automated GL mapping, revenue recognition, and month-end reconciliation. Operations Partnership: Partner with Supply Chain and Retail Operations to optimize the WMS (RF-Smart) and Product Lifecycle Management (WFX) systems. Team Leadership and Vendor Management Lean Department Building: Manage and mentor a highly targeted team of elite individual contributors, starting with a dedicated NetSuite Administrator / Integrations Engineer. Vendor Accountability: Own the relationships, contract negotiations, and SLAs with
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