Docplanner
HealthTech
DirectorofBusinessSystems&Revenue
Neural analysis suggests this role is
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“Director of Business Systems & Revenue at Docplanner. Skills: GTM technology, Salesforce migration, AI automation, Data quality. Own GTM technology strategy. Own GTM technology blueprint”
What You'll Achieve.
Salesforce migration complete; Salesforce stable; Salesforce widely adopted; Published service catalog; Published RACI; Published intake SLAs; Reliable integrations; Trusted GTM reporting; Operational excellence; Incident rate ↓50%; MTTR < 4h; Change failure rate <10%; 3 AI automations live; Meaningful frontline time savings; Data quality improving; Stakeholder NPS up; Senior team performing; Measured by time-to-production; Measured by release predictability; Measured by service SLOs
Industry & Context.
Root cause analysis; Troubleshooting; Data quality; Reconciliation accuracy
What They're Looking For.
Must Have
5+ years building GTM systems, 5+ years leading GTM systems, Delivered CRM transformation, Delivered Service transformation, Hands-on ownership Salesforce Sales, Hands-on ownership Salesforce Service, Shipped AI automations, Led senior program management, Led vendor management
Nice to Have
Salesforce CPQ experience, Salesforce Sales Cloud experience, Salesforce Service Cloud experience, Salesforce Marketing Cloud experience, Salesforce CPQ experience, Salesforce identity experience, HubSpot expertise, IPaaS experience, Data quality experience, Observability experience
What You'll Do.
Own GTM technology strategy
Own GTM technology blueprint
Own platform reliability
Own service standards
Deliver Salesforce migration
Stabilize Salesforce migration
Ensure predictable execution
Achieve short delivery cycles
Ensure visible productivity gains
Integrate Salesforce and HubSpot
Automate manual work with AI
Improve speed with AI
Improve insight with AI
Build GTM systems team
Build Center of Excellence
Build modern delivery model
Build operating model
Build vendor partnerships
How You'll Work.
Team & Collaboration
High-leverage team; Tight user loops; Senior program management; Vendor management; Cross-functional teams; Stakeholder NPS; Senior executive partner
Communication Scope
Executive turns ambiguity
Process & Methodology
SDLC, Vendor model, RFPs, SLAs, TCO, ROI
Full Job Description
Docplanner is a healthtech company on a mission to help people live longer, healthier lives. We build technology that improves how patients access care and how healthcare professionals deliver it. Operating in 13 countries, with more than 100 million patient visits to our websites and around 25 million appointments booked each month, Docplanner is scaling both its product and its internal foundations. As a growing tech business, we rely on strong internal systems, trusted data, and scalable operations to support our commercial teams and keep delivering impact across our markets. Job Description Mission Make Marketing, Sales, and CS meaningfully more productive through trusted tooling and data. Own Docplanner’s GTM tech blueprint and turn it into shipped value fast with a small, high-leverage team, AI-powered automation, product mindset, tight user loops, and predictable delivery. Why now? We are mid-migration to Salesforce for Sales, CS and Care while Marketing remains on HubSpot. Our GTM teams need higher throughput and fewer manual steps; fragmented ownership across internal systems slows them down and hurts data quality. We need a single accountable leader who can design, build and ship like a founder, while running a disciplined SDLC and vendor model at scale. What you will do Own - End-to-end GTM technology strategy and blueprint (CRM, Marketing, CPQ, integrations, AI, identity), with clear accountability, cost awareness and governance - Platform reliability, data quality and service standards across all GTM systems Deliver - Complete and stabilize the Salesforce migration with strong adoption and measurable SLAs - Predictable execution through quarterly commitments, short delivery cycles and visible productivity gains - Seamless Salesforce ↔ HubSpot integration and trusted GTM data flowing to the DWH - AI-powered automation that removes manual work and improves speed and insight Build - A high-performing GTM systems team and Center of Excellence - Modern deliv
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