OpsLevel
Operations
DirectorofBusinessOperations(Contract)
Neural analysis suggests this role is
optimal for Senior candidates.
“Director of Business Operations (Contract) at OpsLevel. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, finance operations, people operations, compliance, vendor management, business operations. Support core finance and business operations processes, including payroll coordination, AP workflows, budgeting support, and recurring reporting. Coordinate people operations processes including onbo”
What You'll Achieve.
Core operational processes continue running smoothly throughout the leave period; Finance, people, and compliance deadlines are consistently met; Employees have a seamless operational experience; Leadership has visibility into operational priorities and risks; Cross-functional operational work continues moving forward without bottlenecks; Operational knowledge and processes remain organized and well maintained
Industry & Context.
judgment and comfort making independent decisions within defined boundaries; Ability to operate calmly and effectively in ambiguity; Identify operational gaps and help improve internal processes and workflows where appropriate
What They're Looking For.
Must Have
5+ years of experience in business operations, finance operations, people operations, or similar startup operational roles, Experience working in fast-paced startup environments, organizational and project management skills, Ability to manage multiple priorities and shifting deadlines simultaneously, judgment and comfort making independent decisions within defined boundaries, Excellent written communication and documentation skills, High attention to detail and follow-through, Ability to operate calmly and effectively in ambiguity, Comfortable working cross-functionally with leadership, vendors, direct reports, and employees, systems/process orientation
Nice to Have
Experience supporting remote-first organizations, Familiarity with SaaS business operations and recurring revenue models, Experience with HRIS/payroll systems, benefits administration, or compliance workflows, Experience supporting executive leadership teams, Familiarity with tools such as Rippling, Carta, Google Workspace, Slack, Salesforce, Xero, or similar operational systems
What You'll Do.
Support core finance and business operations processes
including payroll coordination
and recurring reporting
Coordinate people operations processes including onboarding/offboarding
benefits administration
and performance review cycles
Manage operational compliance
and recurring administrative processes
Own relationships with external fractional partners and contractors
and work closely with them to ensure operational continuity and follow-through
Provide day-to-day guidance and support to one direct report
Support leadership with operational planning
cross-functional coordination
and ongoing business operations
Identify operational gaps and help improve internal processes and workflows where appropriate
How You'll Work.
Team & Collaboration
cross-functional coordination; work closely with leadership; Own relationships with external fractional partners and contractors; work closely with them to ensure operational continuity and follow-through; Provide day-to-day guidance and support to one direct report; Comfortable working cross-functionally with leadership, vendors, direct reports, and employees
Communication Scope
Excellent written communication and documentation skills
Process & Methodology
organizational and project management skills, Ability to manage multiple priorities and shifting deadlines simultaneously, operational glue in a startup environment, keep momentum moving across many parallel workstreams, own execution end-to-end
Full Job Description
ABOUT OPSLEVEL OpsLevel is the leading internal developer portal designed to help engineering teams build, ship, and maintain software better than ever. We believe that developer portals are a critical part of a great developer experience. With customers like Duolingo, Okta, Keller Williams, and Hootsuite, we know that the best businesses in the world prioritize a great developer experience in order to beat the competition. We're a fully-remote team of folks who care deeply about the daily lives of developers, with team members across North America. OpsLevelers live our company values on a daily basis and when we’re not heads-down on a project or collaborating in real-time over Zoom, we're competing in trivia over lunch or sharing the latest fur baby photo in #pets-to-make-you-live-longer. Our culture and values are very important and ground us in how we interact as one team: Growth Mindset - Get comfortable with being uncomfortable Focus & Efficiency - Keep the main thing the main thing, and get it done Empathy - Think of others; think of your users Intellectual Honesty - The best solution is more important than anyone's ego Simplicity ABOUT THE ROLE We’re looking for a highly organized and experienced Director of Business Operations to join OpsLevel on an 10 -12 month parental leave coverage contract. This role sits at the centre of the business and supports finance operations, people operations, compliance, vendor management, and day-to-day business operations across the company. You’ll work closely with leadership to help keep the business running smoothly while ensuring critical operational processes continue moving efficiently during the leave period. This role is ideal for someone who enjoys being the operational glue in a startup environment: someone who can operate independently, make thoughtful decisions, manage ambiguity calmly, and keep momentum moving across many parallel workstreams. This is not a pure administrative role and not a purely strategic lea
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