BetterUp

Network Operations

Director,NetworkDeployment

$225–325k ~AI est. Austin, Texas, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Director candidates.

The Brief

“Director, Network Deployment at BetterUp. Skills: Network deployment strategy, Services offering, Operational accountability, Team leadership. Define coaching network strategy. Lead services offering strategy”

What You'll Achieve.

Drive measurable partner outcomes; Ensure services tied to value

Industry & Context.

Network Operations
Problems you'll solve

Root cause analysis

What They're Looking For.

Must Have

7+ years client-facing delivery, 7+ years operations, 7+ years strategy background, Build operational infrastructure, Lead cross-functional initiatives, Influence stakeholders without authority

Nice to Have

Management consulting experience, Enterprise customer success experience, Services pricing experience, Cost-to-serve modeling experience, Commercial operations experience

What You'll Do.

Define coaching network strategy

Lead services offering strategy

Build scalable services offering

Advise on coach deployment strategy

Partner with Customer Success

Represent client voice

Own deployment strategy standards

Define deployment quality standards

Establish client feedback loops

Inform deployment strategies

Provide leadership to onboarding team

Provide direction to offboarding team

Provide direction to recruiting team

Ensure workflows are accurate

Ensure workflows are timely

Ensure workflows are low-friction

Hold function accountable to SLAs

Escalate systemic issues

Lead deployment specialists

Develop deployment specialists

Set expectations for team

Create space for growth

Identify automation opportunities

Identify AI opportunities

Build reporting infrastructure

Build visibility infrastructure

How You'll Work.

Team & Collaboration

Partner with Sales; Partner with Customer Success; Work cross-functionally; Partner with engineering; Partner with operations

Full Job Description

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying. ABOUT THE ROLE BetterUp's coaching network is one of our most differentiated assets — and its value depends entirely on how effectively we deploy it. The Director, Network Deployment owns that opportunity. This is a builder role: you're not inheriting a finished function, you're defining what it becomes. You'll combine strategic ownership — packaging and pricing our coach deployment services, partnering with Sales and Customer Success, and setting the standard for deployment qual

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