BetterUp
Network Operations
Director,NetworkDeployment
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optimal for Director candidates.
“Director, Network Deployment at BetterUp. Skills: Network deployment strategy, Services offering, Operational accountability, Team leadership. Define coaching network strategy. Lead services offering strategy”
What You'll Achieve.
Drive measurable partner outcomes; Ensure services tied to value
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
7+ years client-facing delivery, 7+ years operations, 7+ years strategy background, Build operational infrastructure, Lead cross-functional initiatives, Influence stakeholders without authority
Nice to Have
Management consulting experience, Enterprise customer success experience, Services pricing experience, Cost-to-serve modeling experience, Commercial operations experience
What You'll Do.
Define coaching network strategy
Lead services offering strategy
Build scalable services offering
Advise on coach deployment strategy
Partner with Customer Success
Represent client voice
Own deployment strategy standards
Define deployment quality standards
Establish client feedback loops
Inform deployment strategies
Provide leadership to onboarding team
Provide direction to offboarding team
Provide direction to recruiting team
Ensure workflows are accurate
Ensure workflows are timely
Ensure workflows are low-friction
Hold function accountable to SLAs
Escalate systemic issues
Lead deployment specialists
Develop deployment specialists
Set expectations for team
Create space for growth
Identify automation opportunities
Identify AI opportunities
Build reporting infrastructure
Build visibility infrastructure
How You'll Work.
Team & Collaboration
Partner with Sales; Partner with Customer Success; Work cross-functionally; Partner with engineering; Partner with operations
Full Job Description
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying. ABOUT THE ROLE BetterUp's coaching network is one of our most differentiated assets — and its value depends entirely on how effectively we deploy it. The Director, Network Deployment owns that opportunity. This is a builder role: you're not inheriting a finished function, you're defining what it becomes. You'll combine strategic ownership — packaging and pricing our coach deployment services, partnering with Sales and Customer Success, and setting the standard for deployment qual
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