Kaseya
Director,MSPEnablement
“Director, MSP Enablement at Kaseya. Skills: coaching strategy, peer facilitation, performance management. Define and operationalize global coaching and peer enablement strategy. Establish standards for coaching excellence”
What You'll Achieve.
measurable business outcomes; measurable member success; consistent execution; measurable business outcomes
What They're Looking For.
Must Have
7+ years of experience in coaching, enablement, consulting, facilitation, community leadership, or related operational leadership roles, Proven experience building and scaling enablement, coaching, or accountability-driven programs across distributed or global teams, operational leadership skills with experience developing KPIs, scorecards, and performance management frameworks, Demonstrated ability to lead through change while maintaining alignment, accountability, and execution discipline, Excellent communication, leadership, and cross-functional collaboration skills
Nice to Have
Experience leading peer group, mastermind, member-based, or community-driven programs, Background in MSP, SaaS, technology services, or recurring revenue business environments, Experience developing certification, onboarding, or facilitator training programs at scale, analytical mindset with experience using data and member feedback to improve engagement, retention, and program effectiveness, Proven ability to build high-performing coaching or facilitator communities focused on measurable business outcomes, Experience managing global enablement or coaching operations across multiple regions or time zones, Familiarity with coaching frameworks, facilitation methodologies, and operational excellence best practices
What You'll Do.
Define and operationalize global coaching and peer enablement strategy
Establish standards for coaching excellence
Lead and develop coaching resources globally
Build and scale onboarding
and development programs
Monitor and improve program and Pod Health performance
Drive consistency across coaching methodologies
Conduct quality reviews
calibration initiatives
and performance assessments
Partner cross-functionally to develop coaching content
How You'll Work.
Team & Collaboration
Partner cross-functionally to develop actionable coaching content, workshops, enablement resources, and continuous improvement initiatives
Communication Scope
Excellent communication skills
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