Barclays
Financial Services
Director,Merchant&PartnerServicing–BPL
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“Director, Merchant & Partner Servicing – BPL at Barclays. Skills: Merchant servicing, Partner servicing, Customer experience. Manage people, processes, and technologies. Develop and implement technology strategies”
What You'll Achieve.
Improve efficiency; Support growth; Deliver outcomes supporting business goals; Ensure data quality, security, and privacy; Extract insights and inform business strategies; Modernise legacy systems; Launch new products; Implement platforms; Develop agentic AI; Reduce cost to serve; Build a scalable model; Support significant growth; Achieve overall business objectives; Solve problems and design solutions; Ensure financial risks are mitigated; Deliver simple, reliable, scalable support; Drive customer outcomes; Drive commercial value; Deliver consistently excellent customer outcomes; Build a modern, efficient, scalable servicing operation; Transform for the future; Embed new capabilities; Improve performance; Enable growth; Drive consistency, quality, and resolution; Evolve services; Build a high-performance culture; Ensure leaders have resources and support; Achieve team goals; Reduce deployment time; Launch product; Grow AUM; Client retention; Reduce readmission rate; JCAHO compliance
Industry & Context.
Problem solving; Analytical skills
What They're Looking For.
Must Have
Extensive knowledge of industry theories and practices, Up-to-date relevant sector/functional knowledge, Insight into external market developments/initiatives, Interpretative thinking and advanced analytical skills, Management authority to make significant decisions
Nice to Have
Experience with AI, Experience with data analytics
What You'll Do.
Develop and implement technology strategies
Provide strategic leadership on technology matters
Align to global data governance frameworks
Implement technology practices
Manage digital transformation/change projects
Manage the technology team
Manage technology budgets
Provide expert advice to senior management
and enable resourcing
Foster and guide compliance
Focus on external environment
Demonstrate knowledge of function integration
Use interpretative thinking and analytical skills
Exercise management authority
Negotiate with and influence stakeholders
Act as principal contact point
Lead and run Merchant & Partner Servicing
Own the end-to-end servicing experience
Embed clear ownership of customer resolution
Deliver best-in-class service performance
Lead the embedding of transformation agenda
Lead a multi-layered servicing organisation
Improve complaints root cause process
Manage new and aged complaints
How You'll Work.
Team & Collaboration
Work with subject matter experts; Partner with Transformation & Change; Partner with Product; Partner with Technology; Partner with Operational Readiness; Influence stakeholders internally and externally; Act as spokesperson for function
Communication Scope
Executive presentations
Process & Methodology
Digital transformation, Change projects, Programmes, Initiatives
Full Job Description
# **Job Description** **Purpose of the role** To manage the people, processes and technologies in the IT function to ensure they deliver outcomes that support the goals of the business. **Accountabilities** * Development and implementation of technology strategies, ensuring technology investments are enablers for business success – i.e. improve efficiency, support growth, innovation, and risk management. * Strategic leadership to the business on all technology matters, working with subject matter experts across the Group Technology organisation, such as infrastructure, service management and architecture. . * Alignment to global data governance frameworks to ensure data quality, security, and privacy, encouraging data-driven decision making by leveraging data analytics and artificial intelligence (AI) to extract insights and inform business strategies. * Implementation of technology practices according to security, compliance and regulatory requirements, and is kept current. Implementation of work in accordance with policies and controls and are actively managing risks. . * Digital transformation/change projects, programmes and initiatives, modernising legacy systems new and enhanced digital solutions to enable customers, clients and colleagues. . * Management of the technology team includes hiring, training, mentoring, and setting and achieving team goals and ensuring that the technology team have the resources and support they need to be successful. * Management of the technology budgets, ensuring appropriate prioritisation of resources, ensuring investments in technology support overall business goals, and that costs are optimised, and efficiencies are delivered, where required, ensuring financial risks associated with technology are mitigated. **Director Expectations** * Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. * Man
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