Airbus Helicopters, Inc.
Director,MaterialSupport&Logistics
“Director, Material Support & Logistics at Airbus Helicopters, Inc.. Skills: Material Support, Logistics, Customer Service. Oversee logistics matters. Manage customer orders”
What You'll Achieve.
Meet OTR5 and OTR6 results; Meet customer expectations; Meet service levels; Meet group KPIs
Industry & Context.
Problem resolution
What They're Looking For.
Must Have
5+ years supply chain experience, 5+ years customer service experience, Aviation acumen
What You'll Do.
Oversee logistics matters
Manage customer orders
Manage repair forecast
Accountable for OTR5 and OTR6 results
Build customer communication mode
Collaborate on customer concerns
Resolve customer issues
Create collaborative action plans
Present status on action closure
Interface with customer material management teams
Define strategy for material issues
Monitor material performance
Lead material performance reviews
Maintain operating budget
Ensure customer support material requirements are met
Coordinate contractual obligations
Manage financial aspects of spares and repairs
Coordinate product exchanges
Support CRM system implementation
Oversee warranty adjudication
Update warranty process and tools
Oversee repair catalogs
Oversee repair order flow
Oversee pool dimensioning
Propose regional support strategy
Plan regional support strategy
Deploy regional support strategy
Provide guidance for customer material management
Achieve On Time to Request
Ensure service levels are met
Ensure effective training for IM tools
Prepare reports and briefings
Communicate key performance metrics
Develop MS&L KPI dashboard
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer concerns; Action plans
Communication Scope
Customer communication; Performance metrics
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