Airbus Helicopters, Inc.
Director,MaterialSupport&Logistics
“Director, Material Support & Logistics at Airbus Helicopters, Inc.. Skills: Material Support, Logistics, Customer Service. Oversee logistics matters. Manage customer orders”
What You'll Achieve.
Meet OTR and revenue goals; Achieve customer goals
Industry & Context.
Crisis management
What They're Looking For.
Must Have
5+ years supply chain experience, 5+ years customer service experience, Aviation acumen
What You'll Do.
Oversee logistics matters
Manage customer orders
Manage repair forecast
Accountable for OTR5 and OTR6 results
Build customer communication mode
Collaborate on customer concerns
Resolve customer issues
Create collaborative action plans
Present action closure status
Interface with customer material management teams
Define strategy for material issues
Monitor material performance
Lead material performance reviews
Maintain operating budget
Direct efforts for material requirements
Coordinate contractual obligations
Manage financial aspects of spares
Manage financial aspects of repairs
Support CRM system implementation
Oversee warranty adjudication
Update warranty process
Oversee repair catalogs
Oversee repair order flow
Oversee repair order status updates
Oversee pool dimensioning
Support SalesForce extension
Propose regional support strategy
Plan regional support strategy
Deploy regional support strategy
Provide guidance for customer material management
Achieve On Time to Request
Deploy standards for service levels
Ensure training for IM tools
Prepare reports for MS&L performance
Prepare reports for problem resolution
Communicate key performance metrics
Communicate recommendations
Develop MS&L KPI dashboard
Maintain MS&L KPI dashboard
How You'll Work.
Team & Collaboration
Cross-functional teams; Business & Programs Office; AH MS&L Customer Material Management teams; Airbus Helicopters counterparts
Communication Scope
Executive presentations
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