Cleerly
healthcare
Director,MarketResearch&CustomerInsights
“Director, Market Research & Customer Insights at Cleerly. Skills: Market Research, Customer Insights, Analytics, Voice of Customer (VoC) plan development. Lead and manage market research initiatives. Design and execute quantitative and qualitative research projects”
What You'll Achieve.
drive customer-centric strategies and initiatives; ensure the customer is at the center of decision-making processes; drive continuous improvement in product offerings and customer experience; support data-driven decision-making; achieving Cleerly's quality objectives
Industry & Context.
analytical skills
travel is required for some team meetings and cross function projects typically once per month or once per quarter
What They're Looking For.
Must Have
Bachelor’s degree in Marketing, Business, Statistics, or a related advanced degree preferred, 10+ years of experience in market research, customer insights, or analytics, Proven track record of developing and executing successful VoC programs, analytical skills with proficiency in data analysis tools and techniques, Excellent communication and presentation skills, Ability to work collaboratively across departments and influence stakeholders
Nice to Have
advanced degree preferred, healthcare diagnostics experience strongly preferred, Experience with advanced analytics, AI, and machine learning is a plus, prior experience in Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video is a plus
What You'll Do.
Lead and manage market research initiatives
Design and execute quantitative and qualitative research projects
grow and optimize a Voice of the Customer plan/program
Build and maintain advanced analytics capabilities
Create and present detailed reports and dashboards
Track and measure the impact of customer insights on business performance and strategic initiatives
Lead and mentor a team of insights and analytics professionals
How You'll Work.
Team & Collaboration
Work closely with product, marketing, and sales teams; Collaborate with cross-functional teams; Partner with product, marketing, and sales teams to integrate customer insights into product roadmaps, marketing campaigns, and sales strategies; Work closely with the data science team to leverage AI and machine learning techniques; Foster a culture of customer-centricity across the organization
Communication Scope
writing skills where you can craft a story around data insights and clearly communicate key points in a succinct manner; great verbal communication skills; highly skilled at presenting to groups and sharing your point of view; communicate key insights and recommendations to stakeholders; communicate these insights in a clear, structured, and timely manner
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