Capital One
Director,LeaveandAccommodations
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“Director, Leave and Accommodations at Capital One. Skills: Leave and Accommodations Strategy, Process Redesign, Technology Solution Implementation, Team Leadership. Develop and execute a comprehensive multi-year strategy to modernize and optimize the administration of all employee leave types and accommodation requests. Lead the assessment and redesign of current Leave and Accommodations processes”
What You'll Achieve.
Simplify the associate experience; Remove abrasion; Make it easier for the team; Harmonization with policy intent; Compliance excellence; World-class, employee-centric experience; Mitigating organizational risk; Significantly improve efficiency, accuracy, and employee satisfaction; Streamline case management, tracking, and compliance reporting; Ensuring service level agreements and performance metrics are met or exceeded; Maintain compliance with federal, state, and local regulations; Implement continuous improvement initiatives based on data analysis; Fostering a culture of high performance, compliance expertise, empathy, and service excellence
Industry & Context.
Leveraging industry best practices, automation, and shared services models; Identify, evaluate, and implement new technology solutions; Data analysis; Using AI and/or technology to generate creative ideas, solve problems, troubleshoot common business problems, and translate them into tangible more efficient work products
Capital One will not sponsor a new applicant for employment authorization for this position.
What They're Looking For.
Must Have
Bachelor's Degree or military experience, At least 7 years in process, project management, or operations, At least 7 years of experience leading or managing a team
Nice to Have
At least 5 years of successfully leading major process or system transformations/implementations (e.g., implementing a new leave administration TPA or HRIS module) and overseeing teams through transformation, At least 5 years of using and interpreting data, identify trends, and translate insights into actionable transformation strategies and outcomes, Demonstrated ability to drive significant change while maintaining operational stability, A strategic mindset coupled with a hands-on, execution-oriented approach, A commitment to employee well-being and exceptional service delivery, Excellent verbal and written communication skills, with the ability to influence senior stakeholders and effectively communicate complex policy information to employees, Experience using AI and/or technology to generate creative ideas, solve problems, troubleshoot common business problems, and translate them into tangible more efficient work products
What You'll Do.
Develop and execute a comprehensive multi-year strategy to modernize and optimize the administration of all employee leave types and accommodation requests
Lead the assessment and redesign of current Leave and Accommodations processes
and implement new technology solutions
Manage the relationship and performance of any third-party administrators for leave management
Ensure all leave and accommodation policies and procedures are harmonized
and consistently applied
Ensure rigorous internal controls and audit mechanisms to maintain compliance with federal
and local regulations
Develop and monitor key performance indicators (KPIs) and operational metrics for the team
Oversee complex or highly sensitive leave and accommodation cases
and develop the current Leave and Accommodations team
Define organizational structure
and responsibilities necessary to support and transform the function
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with HR Business Partners, Legal, Benefits, Payroll, and Safety teams to ensure seamless integration and communication.
Communication Scope
Excellent verbal and written communication skills; Ability to influence senior stakeholders; Effectively communicate complex policy information to employees
Process & Methodology
Process, project management
Full Job Description
Director, Leave and Accommodations We are seeking a highly strategic leader to serve as Director, Leave and Accommodations. This critical role is responsible for driving transformation for the Leave and Accommodations team to help simplify the associate experience, remove abrasion and make it easier for the team. The successful candidate will drive process optimization, technology integration, harmonization with policy intent, and compliance excellence, ensuring a world-class, employee-centric experience while mitigating organizational risk. ## Key Responsibilities: ## Strategic Leadership & Transformation * Develop and execute a comprehensive multi-year strategy to modernize and optimize the administration of all employee leave types (e.g., FMLA, state/local leaves, short-term disability, paid parental leave) and accommodation requests (ADA). * Lead the assessment and redesign of current Leave and Accommodations processes, leveraging industry best practices, automation, and shared services models to significantly improve efficiency, accuracy, and employee satisfaction. * Identify, evaluate, and implement new technology solutions (e.g., HRIS module optimization, third-party vendor systems) to streamline case management, tracking, and compliance reporting. * Manage the relationship and performance of any third-party administrators for leave management, ensuring service level agreements and performance metrics are met or exceeded. ## **Operational Excellence & Policy** * Ensure all leave and accommodation policies and procedures are harmonized, clearly documented, communicated, and consistently applied. * Ensure rigorous internal controls and audit mechanisms to maintain compliance with federal, state, and local regulations, including FMLA, ADA/ADAAA, and various state paid sick leave and parental leave laws. * Develop and monitor key performance indicators (KPIs) and operational metrics for the team (e.g., case turnaround time, resolution rates, compliance adherence)
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