Five9
Technology
Director,ITInfrastructure
Neural analysis suggests this role is
optimal for Director candidates.
“Director, IT Infrastructure at Five9. Skills: IT Infrastructure, Global Network, Cloud Services, Identity Management. Build global team. Develop global team”
What You'll Achieve.
Meet defined SLAs; Measurable outcomes
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
10+ years IT experience, 5+ years leadership experience, Managed global infrastructure, Managed global operations, Managed managers, Cloud-first experience, Cloud-heavy experience, Experience with public cloud platforms, Experience with SaaS IT operating models, Working knowledge of identity architectures, Working knowledge of zero-trust architectures, Set strategy, Build roadmap, Execute through quarterly milestones, Experience operating in regulated environment, Partnered with Security, Partnered with Compliance, Experience integrating IT environments through M&A, Bachelor's degree in Computer Science, Bachelor's degree in Information Systems, Equivalent experience
Nice to Have
Experience with Azure, Experience with AWS, Experience with GCP
What You'll Do.
Establish culture of operational excellence
Establish culture of accountability
Establish culture of continuous improvement
Establish culture of customer service
Partner with Security leadership
Ensure infrastructure design meets obligations
Ensure identity controls meet obligations
Ensure operational practices meet obligations
Own global enterprise network strategy
Ensure network availability
Ensure network performance
Ensure network observability
Drive modernization initiatives
Manage relationships with network carriers
Manage relationships with ISPs
Manage relationships with connectivity partners
Deliver business cases for investment
Lead vendor management
Establish structured continuous improvement
Instrument the environment
How You'll Work.
Team & Collaboration
Partner with Procurement; Partner with Legal; Partner with Security; Partner with Compliance; Partner with Finance; Partner with business leaders
Communication Scope
Present to executive leadership; Present to external partners
Process & Methodology
Roadmap planning, Quarterly execution
Full Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a Director of IT Infrastructure contribute to enterprise IT strategy, budget planning, and organizational design. • Build, develop, and retain a high-performing global team of IT leaders, managers, engineers, and administrators across multiple geographies. • Establish a culture of operational excellence, accountability, continuous improvement, and customer service to internal stakeholders. • Partner with the CISO and Security leadership to ensure infrastructure design, identity controls, and operational practices meet Five9’s security and compliance obligations. Networking (Global) • Own the global enterprise network strategy: corporate LAN/WLAN, SD-WAN, remote access (ZTNA/VPN), DNS, and internet egress across all Five9 offices and remote workers. • Ensure network availability, performance, and observability meet defined SLAs across all regions. • Drive modernization initiatives — zero trust networking, secure access service edge (SASE), network automation — with clear business cases and measurable outcomes. • Manage relationships with network carriers, ISPs, and connectivity partners globally. Identity manage to budget and deliver business cases for new investment. • Lead vendor management for major partners and service providers; negotiate contracts in partnership with Procurement and Legal. • Establish a structured continuous improvement program; instrument the environment so decisions are made on data, not anecdote. Required Qualifications: 10+ years of progressive IT experience, with 5+ years in leadership roles managi
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