Five9
Technology
Director,ITInfrastructure
“Director, IT Infrastructure at Five9. Skills: IT Infrastructure, Global Network, Cloud Services, Identity Management. Build global team. Develop global team”
What You'll Achieve.
Meet defined SLAs; Measurable outcomes
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
10+ years IT experience, 5+ years leadership experience, Managed global infrastructure, Managed global operations, Managed managers, Cloud-first experience, Cloud-heavy experience, Experience with public cloud platforms, Experience with SaaS IT operating models, Working knowledge of identity architectures, Working knowledge of zero-trust architectures, Set strategy, Build roadmap, Execute through quarterly milestones, Experience operating in regulated environment, Partnered with Security, Partnered with Compliance, Experience integrating IT environments through M&A, Bachelor's degree in Computer Science, Bachelor's degree in Information Systems, Equivalent experience
Nice to Have
Experience with Azure, Experience with AWS, Experience with GCP
What You'll Do.
Establish culture of operational excellence
Establish culture of accountability
Establish culture of continuous improvement
Establish culture of customer service
Partner with Security leadership
Ensure infrastructure design meets obligations
Ensure identity controls meet obligations
Ensure operational practices meet obligations
Own global enterprise network strategy
Ensure network availability
Ensure network performance
Ensure network observability
Drive modernization initiatives
Manage relationships with network carriers
Manage relationships with ISPs
Manage relationships with connectivity partners
Deliver business cases for investment
Lead vendor management
Establish structured continuous improvement
Instrument the environment
How You'll Work.
Team & Collaboration
Partner with Procurement; Partner with Legal; Partner with Security; Partner with Compliance; Partner with Finance; Partner with business leaders
Communication Scope
Present to executive leadership; Present to external partners
Process & Methodology
Roadmap planning, Quarterly execution
Applying for this Director, IT Infrastructure role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Five9?
Real rants from real employees. Read before you apply.