Director,IT

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform. ABOUT THE ROLE: At Confluent, every employee's productivity depends on the systems and services this team delivers — from the laptop they unbox on day one, to the identity that gets them into the apps they use every day, to the network and conference rooms that connect a globally distributed company. As Director of IT, you will lead the team responsible for Helpdesk, endpoint and AV experience, enterprise identity, core productivity applications, corporate networking, and corporate cloud infrastructure. You will own both the day-to-day reliability of these services and the longer-term roadmap to modernize and automate them — treating internal employees as customers and IT as a product. This role is for a technical, hands-on leader who thrives on solving real problems for real people, and who can balance operational excellence with the ambition to make IT meaningfully better, faster, and more secure. WHAT YOU WILL DO: - Lead and develop the IT organization across Helpdesk, endpoint engineering (laptops, AV, conference rooms), enterprise identity (SSO, MFA, lifecycle), core productivity platforms (Google Workspace, Slack, Zoom, and adjacent SaaS),corporate networking (Meraki), and corporate cloud infrastructure (GCP, AWS, Azure) - Own the employee technology experience end-to-end — setting and measuring service levels, response times, and CSAT, and using that data to drive continu