Manulife
Financial Services
Director,IntelligentAutomation&AI,CanadaOperations
Neural analysis suggests this role is
optimal for Director candidates.
“Director, Intelligent Automation & AI, Canada Operations at Manulife. Skills: Intelligent Automation, AI, Operations. Own and manage delivery roadmap. Lead solution delivery”
What You'll Achieve.
Improve quality; Accelerate cycle times; Reduce exceptions; Deliver measurable outcomes; Maximize long-term value
Industry & Context.
What They're Looking For.
Must Have
10+ years experience, Deliver enterprise-grade solutions, Operations in financial services, Own product roadmaps, Capacity planning, Prioritization, Measurable value delivery, Microsoft ecosystem functional level, Salesforce functional level, Collaborate across IT, Collaborate across architecture, Collaborate across business teams, Lead teams, Build inclusive environments, Build high-performing environments, Bachelor's degree
Nice to Have
MBA or advanced degree, Vendor management experience, Enterprise automation technology stacks experience, Operations transformation background, Operations strategy background, AI-enabled automation use cases understanding, AI-enabled automation limitations understanding, Agile delivery models experience
What You'll Do.
Own and manage delivery roadmap
Lead solution delivery
Serve as business partner
Oversee operational quality
Oversee release readiness
Build high-performing teams
Drive capacity planning
Drive continuous improvement
How You'll Work.
Team & Collaboration
Business units; Central Technology teams; IT teams; Architecture teams; Business teams
Communication Scope
Communicate outcomes
Process & Methodology
Roadmap management, Agile delivery models
Full Job Description
The Director, Intelligent Automation & AI, Canada Operations leads the design, build, and evolution of the enterprise augmentation agent portfolio across platforms such as Azure, Power Platform, and Salesforce. This role focuses on translating prioritized capabilities into operational solutions that improve quality, accelerate cycle times, and reduce exceptions. As a product and operations leader, the Director ensures delivery of measurable business outcomes rather than just technical deployments. This opportunity enables you to shape how operational AI is built and scaled, while influencing enterprise-wide transformation and innovation. **Position Responsibilities** * Own and manage the delivery roadmap for the augmentation portfolio across business units, ensuring clear timelines, milestones, and value realization * Lead solution delivery across both low-code rapid deployments and complex builds, ensuring high standards of accuracy, reliability, and adoption * Serve as the primary business partner to central Technology teams, aligning augmentation solutions with foundational technology investments * Oversee operational quality, governance, and release readiness, ensuring all capabilities meet defined acceptance criteria and audit standards * Build and develop high-performing teams, while engaging stakeholders and communicating outcomes to business leaders and executives * Drive capacity planning, prioritization, and continuous improvement of the shared augmentation library to maximize long-term value **Required Qualifications** * 10+ years of experience in operational transformation, intelligent automation, product delivery, or related domains * Proven track record of delivering enterprise-grade solutions into production environments * Strong understanding of operations in financial services, banking, or insurance sectors * Experience owning product roadmaps, capacity planning, prioritization, and measurable value delivery * Familiarity with Microsoft ecosystem (A
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