TailorCare
Director,Infrastructure&SRE
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“Director, Infrastructure & SRE at TailorCare. Skills: Infrastructure, SRE, DevOps, Cloud. Eliminate manual provisioning. Establish reproducible environments”
What You'll Achieve.
Achieve operational standards
Industry & Context.
Troubleshooting; Root cause analysis
On-call rotation
What They're Looking For.
Must Have
Personally write production Terraform, Review infrastructure pull requests, Participate in infrastructure on-call rotation, Lead incidents until team and process are mature, Pair directly with engineers on critical migrations
Nice to Have
AWS certification
What You'll Do.
Eliminate manual provisioning
Establish reproducible environments
Standardize CI/CD pipelines
Operate error budgets
Stand up on-call rotation
Stand up incident management
Stand up post-incident review discipline
Own incident-volume trends
Partner on data reliability
Partner on Salesforce API flows
How You'll Work.
Team & Collaboration
Across all engineering teams; With Data Engineering; With product roadmaps
Communication Scope
Executive communication
Process & Methodology
Roadmap planning
Full Job Description
About the Role The Director of Infrastructure eliminate manual provisioning Establish reproducible environments (dev, staging, production) with proper isolation and parity Standardize CI/CD pipelines across all engineering teams Site Reliability Define and operate SLOs, SLIs, and error budgets for all production systems (web/mobile applications, Salesforce, data processing, telephony stack) Build observability (metrics, logs, traces, alerting) across AWS, Salesforce, telephony/omni-channel, and Cresta integrations Stand up the infrastructure on-call rotation, incident management, and post-incident review discipline, including RCAs Own uptime, MTTR, and incident-volume trends as published metrics Disaster Recovery close persistent gaps in skills-based routing, warm transfers, and telephony data parity Partner with Data Engineering on the reliability of data ingest paths (Fivetran, SFTP, S3) and Salesforce bulk API flows. Security bad news late is expensive. You build for clarity and simplicity. You distrust complexity that does not earn its keep. You bring calm to incidents and discipline to operations. You grow engineers. You hire well, develop your team, and create the kind of operating environment where senior people want to work. You communicate with executives the way they want to be communicated with: concise, structured, honest, low-drama. What you will deliver in year one This role is explicitly hands-on. In year one: You will personally write production Terraform and review infrastructure pull requests You will influence product and engineering roadmaps in order to achieve the operational standards expected of the organization and our clients You will participate in the infrastructure on-call rotation while it is being built You will lead incidents until the team and process are mature enough to do so without you You will pair directly with engineers on critical migrations What's In It For You Meaningful Work: We are dedicated to our mission and deeply value
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