Director,InformationTechnology(IT)ServiceDesign

The Executive Office of Health and Human Services (EOHHS) oversee expenditures of more than $22 billion annually and, as the largest secretariat in the Commonwealth, has approximately 22,000 employees serving nearly two million residents—about one in three people in Massachusetts. The mission of EOHHS is to provide effective leadership and management in the development and delivery of health and human services that promote health and safety, independence, and quality of life for individuals, families, and communities across the Commonwealth. EOHHS is seeking a Director of IT Service Design to lead the development of modern, scalable service delivery processes that enable a service-oriented IT operating model across a large, complex, and highly matrixed organization. Position Overview: The Director, IT Service Design is responsible for defining, designing, and implementing the business processes, governance structures, and digital workflows that enable the delivery of enterprise IT services across EOHHS agencies and programs. This role focuses on creating digitally enabled, automated, and scalable process frameworks that support the lifecycle of IT services—from intake and design through delivery, operations, and continuous improvement. The Director will translate strategic IT service objectives into clear, automated, and measurable workflows that coordinate work across multiple teams without heavy reliance on manual coordination or project management overhead. Success in this role requires strong expertise in process architecture, systems thinking, and workflow automation, ensuring that processes are digital-first, self-guiding, and embedded directly within enterprise platforms and tools. This leader will work closely with service owners, engineering teams, enterprise architecture, security, operations, and agency leadership to ensure processes are efficient, repeatable, transparent, and aligned with enterprise standards.   The primary work location for this role wi