Manulife
Financial Services
Director,InformationRiskManagement
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“Director, Information Risk Management at Manulife. Skills: Information Risk Management, Technology Risk, Operational Risk, Second-line oversight, Risk governance. Lead and improve second line challenge across technology, data, and operational risk. Challenge first line risk assessments, controls, remediation, and risk acceptances”
What You'll Achieve.
Delivery, quality, and execution of all second-line oversight activities; Adherence to second‑line expectations, risk governance standards, and Manulife’s risk appetite; Providing high‑quality risk insights to senior stakeholders; Improved enterprise risk posture
Industry & Context.
Risk judgment
What They're Looking For.
Must Have
10–12+ years of experience in Information Risk, Technology Risk, Cybersecurity, Operational Risk, or GRC, Experience leading second‑line or audit-style oversight programs across global enterprises, Proven ability to deliver complex, multi‑domain oversight programs with accountability for quality and timeliness, Ability to lead blended teams (onshore and offshore) through influence, guidance, and technical direction, Deep knowledge of cloud, infrastructure, data platforms, resilience, and enterprise IT environments, Excellent communication, risk judgment, and stakeholder engagement skills
Nice to Have
Experience with Generative AI, automation workflows, or continuous control monitoring tools is preferred
What You'll Do.
Lead and improve second line challenge across technology
Challenge first line risk assessments
evidence‑based second line risk opinions and escalate material issues
Oversee review and challenge of RCSAs
Ensure quality challenge of risk acceptances
corrective action plans
and resilience controls (BCM/DR)
Review and approve all second line deliverables to ensure accuracy
and standards alignment
Lead thematic risk analysis and deliver dashboards
and executive‑level insights
and continuous monitoring tools within oversight processes
Ensure timely delivery of oversight commitments and support improved enterprise risk posture
How You'll Work.
Team & Collaboration
Engage senior stakeholders; Represent second line in governance forums; Lead blended teams (onshore and offshore)
Communication Scope
Excellent communication; Communicate challenge outcomes clearly
Process & Methodology
Deliver complex, multi‑domain oversight programs, Accountability for quality and timeliness
Full Job Description
Manulife is seeking a **Director, Information Risk Management** to lead and oversee the execution of independent second‑line challenge and oversight across technology, data, operational resilience, and enterprise risk programs. Reporting directly to the AVP, Information Risk Officer for Group Functions, this role has full accountability for delivery, quality, and execution of all second-line oversight activities performed by the team. This role ensures all assessments and oversight outputs adhere to second‑line expectations, risk governance standards, and Manulife’s risk appetite—while providing high‑quality risk insights to senior stakeholders. **Position Responsibilities:** * Lead and improve second line challenge across technology, data, and operational risk. * Challenge first line risk assessments, controls, remediation, and risk acceptances. * Provide clear, evidence‑based second line risk opinions and escalate material issues. * Oversee review and challenge of RCSAs, vendor risks, major initiatives, and incidents. * Ensure quality challenge of risk acceptances, corrective action plans, and resilience controls (BCM/DR). * Direct a team of managers and analysts to deliver timely, high‑quality oversight work. * Review and approve all second line deliverables to ensure accuracy, consistency, and standards alignment. * Lead thematic risk analysis and deliver dashboards, reports, and executive‑level insights. * Champion automation, Generative AI, and continuous monitoring tools within oversight processes. * Engage senior stakeholders, communicate challenge outcomes clearly, and represent second line in governance forums. * Ensure timely delivery of oversight commitments and support improved enterprise risk posture. **Required Qualifications:** * 10–12+ years of experience in Information Risk, Technology Risk, Cybersecurity, Operational Risk, or GRC. * Strong experience leading second‑line or audit-style oversight programs across global enterprises. * Proven ability
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